Butler

 Participates in all host training, meetings as required.

 Sign out keys and mobile phones. Make sure phones are handled properly.

 Ensure to read the daily arrival departure memo and the notice board.

 Ensure GEM tools and equipment are prepared in the pantries at all times.

 Knowledge of the room service menus are very important and always update the changes.

 Ability to take all room service orders and requests.

 Ensure to follow up room service, delivery and presentation.

 Follow up on room service orders collection and clean up.

 Able to confirm guest villa prior to arrival.

 Able to deliver specific valet services.

 Provide shoe–shine services as requested.

 Assist with guest purchases at the resort.

 Offer luggage unpacking and packing services.

 Provide a warm welcome to guests with appropriate introduction.

 Ensure readiness of materials, methods and equipment needed to ensure the highest level of service is provided.

 Handle specific guest requests, complaints, and suggestions and follow through to maximize the service standard.

 Comprehend the process for bed making, baby cots, rollaway beds and turndown service.

 Preparation of all types of beverages.

 Knowledge of fire & safety procedures and exits.

 Knowledge of correct forms of address towards guests.

 Relay guest complaints to GEM supervisor without any delay.

 Knowledge of all Six Senses properties to be able to arrange accommodation and make travel arrangements to them when on request.

 Knowledge of countries within reasonable reach and what they have to offer.

 Knowledge of history and demographical facts about current country.

 Knowledge of flora and wildlife found on the property.

 Ensure the wine cooler and mini bar in the room is checked on prior to guest arrival and make sure it is properly filled.

 Notify concerned teams of guest arrival and follow up if necessary before the arrival.

 Adherence to all recognized LQA Standards.

 Introduction of new initiatives that are focused at enhancing guest experience.

 Report any health or safety hazards to the Guest Experience Manager.

 Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

 Ensure the room is prepared according to the guest preference.

 Ensure that all concerned departments have the guest history information.

 Ensure all special requests and preferences has been met as per the guest profile.

 Book any necessary treatments with the spa during the guest’s stay

 Check if resort bicycles are in excellent condition.

 Prepare all arrivals amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.

 Be flexible with alternative options for food, beverage and room options.

 Ensures to perform duties on time in accordance with hotel policy.

 Complete any other duty assigned by management.

 Arrive on time in full uniform in accordance with the company grooming guideline.