Đăng nhập
Đăng ký
Mô Tả Công Việc
• Welcoming each guest and visitor - whether in-person or online - in personal, friendly, professional manner. Making sure each guest is taken care of by one of your Guides/colleagues or yourself directly
• Creating memorable, personalized, unique guest experiences for each hotel guest and visitor, using available resources, planning strategic and spur-of-the-moment experiences, and demonstrating to team exemplary behavior of a Wink Super Guide
• Using Wink Experience Blueprint to create tangible and clear acts of service, to be implemented by Wink Guides, fellow colleagues and yourself. Using brand standards to develop key touchpoints
• Reviewing all online reviews and share with AOM/HR/DWE for complaints, compliments, etc. for internal action and improvement
• Handling in-person and reported feedback from guests and internal teams. Responding to, assessing, taking action and following up with all issues, complaints, compliments, and suggestions.
• Bein
Yêu Cầu Công Việc
• Passionate about customer service orientation
• Process-oriented, detail-minded, organized
• Self-motivated, proactive, and takes initiative
• Accountable, responsible, reliable
• Able to stay calm and positive under pressure
• Demonstrates self-esteem, self-management, integrity and honesty
• Analytically minded, decisive, creative and thoughtful problem-solving
• Multi-tasker; manages time and prioritizes effectively
• Thrives in fast-paced, changing environment
• Navigates short-term and long-term planning simultaneously
• Resilient to adversity, adaptable to change
• Able to cascade and explain information in a precise and easy-to-understand way to lower team members
• Embraces diverse cultures an
Hình thức
Quyền Lợi
•Full contribution of SI, HI, UI on basic salary
•Active, balance & professional working environment
•Fun & playfull internal activities
•Service charge
•14 AL days
•Meal allowance
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
