Cố Vấn Học Tập & Chăm Sóc Học Viên

1/ Student progress and class booking

• Prepare a study plan for each student
• Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals
• Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed
• Follow-up and ensure that the students attend the classes they have booked
• Meet assigned students at pre-defined touchpoints according to the CFP
• Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs
• Take turn in the speaking center to support the students conducting their multimedia lessons

2/ Social classes and event conceptualization and delivery

• Plan and teach social classes to drive student engagement in the center or online
• Participate to the conceptualization, preparation, and execution of center events online or in-center
• Inform and invite students about upcoming events that are relevant to the student interests

3/ Student experience

• Always behave in a professional manner with the student community
• Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students
• Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school
• Support the school management to capture structured feedback, such as surveys, when requested

4/ Internal Revenue

• Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students
• Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place
• Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement
• Conceptualize events that will contribute to the IR channel with Sales and Teaching teams
• Encourage students to invite referrals prospects to the center events
• Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place