Concierge Agent

Position Summary

The primary responsibility of the Concierge Agent for The Grand Ho Tram Strip property is to respond to a wide variety of guest requests by accurately assessing the guest needs and desires and then add personal recommendations and touches to achieve maximum customer satisfaction. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram Strip property.

Responsibilities

• Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
• Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
• Make reservations for guests and create and communicate their itineraries.
• Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.