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Mô Tả Công Việc
• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.• Providing accurate, valid, and complete information by using the right tools, methods, and processes.• Immediately updating serious cases/inconstant situations.• Ensuring a high level of customer service and a positive guest experience.• Proactively updating information/knowledge about customer service.Work Schedule5 days/week (any 2 days off).Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift)Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
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Yêu Cầu Công Việc
• Graduated from High school or equivalent• Majors is an advantage.• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.• At least 6-month experience in Customer Service roles or any relevant ones.Benefits:Join the insurance regimes according to the provisions of the Labor Law.Accident insurance 24/7.14 days of leave/year. 13th Monthly Salary. Annual Health Checkup.Working in a dynamic, professional environment with many opportunities for advancemen
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Hình thức
Full-time
Mức lương
Thỏa thuận
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