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Mô Tả Công Việc
A. Overview This role leads DevOps engineers, SRE engineers, and IT Help Desk, combining deep technical expertise in infrastructure, reliability, and support operations with strong leadership to drive operational excellence in a cybersecurity-focused environment. Based in Dubai, UAE, you will oversee hybrid cloud (AWS/on-prem) systems, ensure high availability, and mentor teams on security best practices. B. Key Responsibilities Lead and mentor DevOps, SRE, and IT Help Desk, managing 5 engineers/technicians across infrastructure automation, reliability engineering, and end-user support. Architect and oversee hybrid infrastructure including AWS EKS/EC2, Kubernetes clusters (on-prem/EKS), networking, CICD pipelines (GitHub Actions/ArgoCD), and observability (Prometheus, Grafana, Loki). Drive SRE practices: define SLOs/SLIs, incident response, postmortems, disaster recovery, cost optimization, and DevSecOps (RBAC, secrets management, vulnerability scanning). Supervise IT support operations: ticketing (Jira/ServiceNow), user onboarding/offboarding, hardware/software troubleshooting (macOS/Windows), asset management, and security policy enforcement. Collaborate with stakeholders to align engineering with business goals, conduct performance reviews, hire talents, and foster a culture of reliability and security. Implement automation with Terraform/Ansible, harden systems (SELinux, firewalls, TLS), and ensure compliance in a high-availability, cybersecurity context.
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Yêu Cầu Công Việc
10+ years in DevOps/SRE/Infrastructure; Kubernetes EKS expertise; AWS (VPC, IAM, EKS); IaC (Terraform); CICD; Linux/networking; observability tools. 3+ years managing engineering/support teams; Mentoring, hiring, performance management; Incident leadership and postmortems. Ticketing/ITSM; User account management; Basic hardware troubleshooting (macOS/Windows). Bachelor's in Computer Science or related; strong English/Vietnamese communication. Willingness for on-call oversight and 24/7 system reliability. Nice-to-Have Redis/Kafka at scale; Service meshes (Istio); Google Workspace/MDM; Compliance frameworks.
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Hình thức
Full-time
Quyền Lợi
Competitive salary with housing & living support Collaborate with team of diverse nationalities Opportunity to become a key member in the UAE team. We go the extra mile to ensure your experience working onsite in the UAE is seamless, rewarding, and enrichingWork Hours: Enjoy a balanced lifestyle with a 6-hour workday, from 9:00 AM to 6:00 PM, including a 1-hour lunch break. Paid Leave: 30 days of annual leave per year to relax, travel, or spend time coming back to Vietnam visiting your loved ones. Flight Benefits: We provide a round-trip flight to Dubai when you are onboard, plus two return flights to Vietnam each year so you can stay connected with your family while building a global career. Accommodation and living costs: Full support for housing and daily living expenses. We ensure you have everything you need for a comfortable stay, including dedicated assistance with all living arrangements. Visa & Legal Assistance: We sponsor your visa and handle all required legal procedures, giving you peace of mind throughout the relocation process.Modern Central Office: Our office is in the heart of vibrant Dubai, with easy access to metro lines, shopping malls, green parks, and world-class amenities. Onsite Support: You’ll have the ongoing support of our HR and admin teams, dedicated to helping you settle in and thrive — both professionally and personally.
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