Duty Manager - Hà Nội

- Ensuring the smooth operation and proper administration of the departments.

- Handling complaints and emergencies, reporting to superior immediately.

- Cultivating and maintaining a close relationship.

- Assisting Security Department any hotel’s security circumstances.

- Participating in the activities of the Front Office personnel whenever necessary.

- Ensuring requests from guests are duly accorded.

- Ensuring all reports and log book entries are followed up.

- Conducting daily briefing.

- Cooperating with Security for checking guest rooms whenever necessary.

- Conducting training for new staff and identifying areas of weakness.

- Checking all mail, fax and letters are promptly delivered.

- Maintaining tidy and neat working areas.

- Checking on grooming standard of all Front Office staff during hours of duty.

- Making rational decisions, bearing in mind the company's policies and procedures in circumstances where there is an incident in the hotel.

- Performing any other duty required by guests Front Office Management.

- Other details of job will be discussed during the interview