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Mô Tả Công Việc
- Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Recommend or initiate any HR related actions where needed
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
- Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
- Keep an eye on competitor activity/industry innovation. Review and approve menu design and concepts with the Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Help prepare the hotel’s annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage and labor costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled in a secure manner
Yêu Cầu Công Việc
1. Service Mindset, Hospitality Spirit, Connectivity and Sincere Caring;
2. Sense of responsibility, mastery in work; Behavioral skills, coordination, teamwork;
3. Commit to the brand promise; Highly disciplined with the standards and regulations of the hotel as well as the corporation.
4.For people: Attentive, sincere, warm; For work: ensure standards; collaborate, learn, share, & improve;
5. Skills in using office software / specialized software according to job requirements
6. Prefer primary/secondary/college/university degree majoring in hospitality or other relevant disciplines;
7. For departments directly in contact with guests: English Communication ability
8. Prefer experience in similar positions.
Hình thức
Quyền Lợi
- Competitive salary;
- In addition to the insurance prescribed by the state, there is accident insurance 24/7, health insurance by rank;
- Professional, international working environment;
- Career development opportunities in IHG Group's hotel;
- Discounted rooms in IHG hotels around the world.
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