Floor supervisor - Trưởng nhóm buồng phòng

- Assign room for staff to do daily cleaning.

- Understand, check information in the shift.

- Organize early shift meetings to check the staff's appearance standards, assign work in the shift.

- Monitor and check the quality of living room hygiene and related issues according to standards.

- Schedule regular living room maintenance.

- Regularly update guest status and room availability.

- Check all guest rooms that have been cleaned and the corridor area ready to serve guests.

- Control the reservation facilities and amenities in order to avoid wasteful and irregular use, monthly Inventory Management report.

- Customer service office after office hours.

- Check the corridor lights system to make sure the switch on and off as prescribed.

- Check the warehouse, trolleys to make rooms, working tools of employees to be clean and neatly arranged.

- Supervise the process of making a record in the living room related to the property, security and safety of guests.

- Instructing employees to properly and safely use chemicals, equipment.

- Supervise employees' chemical use to ensure safety.

- Handling guests' requests and complaints within their powers.

- Make sure the equipment in the living room, tools, working tools are in good working, report the Division of damaged status if any.

- Monitor and report the status of DO NOT DISTURB (please do not disturb) and Lost & Found issues in the shift.

- Check matters related to the safety and security of guests and hotels.

- Supervising employees to clean equipment, tools and working areas neatly and tidy.

- Check and report the damaged rooms, notify the department secretary to send technical repair request form.

- Coordinate related departments to solve safety and security issues in the living room.

- Supervising employees in accordance with the rooming procedure.

- Ensure employees conduct the Turn down service on time as prescribed.

- Check and ask partners to handle insects in the living room areas.

- Ensuring sanitary equipment and devices are always in a clean and working condition.

- Assessing the quality of employee work. Record employees' recommendations for commendation or misconduct.

- Support for room staff at peak times.

- Training skills and skills for employees.

- Help the Department in charge of establishing standards and operating procedures.

- Refuse to open the living room door for someone without a duty.

- Report immediately to the Division Manager of problems arising in the shift.

- Perform other duties, as assigned.