Food n Beverage Manager

1. Primary Responsibilities

Operational Excellence: Oversee the daily operations of all dining outlets, bars, In-Room Dining, and Banquet facilities. Ensure that Service Standards (SOPs) are strictly implemented to deliver a world-class culinary experience.

Financial Accountability: Drive the department’s financial performance by managing the P&L (Profit & Loss). Focus on optimizing revenue through up-selling strategies and controlling operating expenses (Food Cost, Labor Cost).

Strategic Menu Engineering: Collaborate with the Executive Chef to develop innovative menus and beverage programs that align with the brand’s identity and current market trends.

People Leadership: Lead, mentor, and motivate the F&B team. Responsibilities include manpower planning (rosters), performance evaluations (KPIs), and conducting regular training sessions to ensure a high-performance culture.

Guest Experience Management: Proactively manage guest feedback via platforms like TrustYou and TripAdvisor. Analyze guest satisfaction data to identify areas for improvement in service and food quality.

2. Technical Responsibilities

POS System Proficiency: Highly proficient in using Point of Sale systems (e.g., Simphony, Infrasys, or Micros) to manage transactions, generate sales reports, and monitor average checks.

Inventory & Cost Control: Supervise monthly stock-takes and inventory audits. Utilize SunSystems or MC (Material Control) to approve Purchase Requisitions (PR) and ensure optimal par stocks for operating supplies and equipment (OS&E).

HACCP & Compliance: Guarantee that all outlets adhere to international Food Safety Management Systems (HACCP) and local hygiene regulations.

Forecasting & Budgeting: Prepare annual departmental budgets and provide accurate monthly revenue forecasts based on the resort's occupancy and seasonal trends in Phu Quoc.