FRONT OFFICE MANAGER

• To control the day-to-day operations of the Front Office

• To ensure SOPs are in line and followed by the team

• To welcome arriving and escort VIPs and bid farewell upon their departure

• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.

• To maintain close contact with guests to build up good relationships especially with return guests.

• To ensure that Guest History records are up-dated, accurate and organized in the system

• To ensure guest comments are followed up and acted upon without delay.

• To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.

• To ensure effective communication and coordination within the Front Office and with other departments.

• To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.

• To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.

• To update all manuals, policies and procedures, when required.

• To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.

• To prepare the budget and all reports related to FO section

• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.

• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.