Giám sát Dịch vụ Khách hàng/Guest Service Supervisor

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points and Accor Plus.

• Supervise front office operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Compile occupancy statistics

o Supervise the use of he public address system

o Supervise group bookings

o Assisting with serious complaints with immediate report to the manager on duty

• Supervise cashiering activities during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

• Conversant with emergency evacuation and fire procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.