Guest Service Agent (Nhân viên lễ tân)

- Assists in pre-registration and blocking of rooms for reservations

- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.

- Maintains cashier float and ensures accurate daily report of all money received

- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

- Understands room status and room status tracking

- Knows room locations, types of rooms available, and room rates.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

- Files room key cards.

- Knows how to use front office equipment.

- Processes guest check-outs.

- Perform any other duties which may be assigned by the management from time to time