Guest Service Agent (Start after Tet Holiday)

POSITION SUMMARY:

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

RESPONSIBILITIES:

- Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

- Register and rooms all arrivals according to established procedures.

- Maintain intimate knowledge of departmental standards and procedures.

- Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

- Maintain cashier float and ensures accurate daily report of all money received.

- Cash hotel guest’s personal and travelers checks and assists with currency exchange.

- Keep abreast of all modifications to accounting policies and procedures.

- Responsible and attends to guest’s request of using the service of safety box at all times.

- Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.

- Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.

- Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotels.

- Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

- Perform the audit balances and prepares all works for audit in an orderly fashion.

- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

- Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

- Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.

- Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.