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Mô Tả Công Việc
General Manager is responsible for operating and managing all work and operations staff in M Village's luxury hotel, working under the direction of the Head of Operations.
Xem toàn bộ Mô Tả Công Việc
- Welcoming guests, and supervising hotel operations.
- Scheduling and arranging work shifts for hotel staff.
- Monitoring and checking work processes according to M Village standards.
- Conducting periodic evaluations of staff performance.
- Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
- Monitoring reservation lists, room status, emails, sales, and service quality reports.
- Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).
- Controlling and upgrading the system and equipment.
- Managing operational and personnel costs.
- Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
- Evaluating guest satisfaction, creating a positive impression for customers.
- Building good relationships and images with all guests throughout their stay.
Yêu Cầu Công Việc
- Graduated from College or higher, or have relevant qualifications.
- Over 1-2 years of experience in a managerial position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
- Team management, planning, and progress reporting skills.
- High discipline and a positive attitude.
- Hardworking, diligent, honest, careful, enthusiastic, and good team support.
- Good communication and customer care skills.
- Proficient in English.
Hình thức
Quyền Lợi
- 13th-month salary
- Annual leave: 12 days
- Competitive salary and bonus packages based on work results
- Opportunity to build a capable and inspired workforce for new hospitality
- Participating in social insurance, health insurance, and unemployment insurance according to state regulations
- Evaluation based purely on capacity and rapid growth opportunities
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