Hostess - Market Café

• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

o Ensure restaurant operating equipment is clean and in working order

o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

o Welcoming guests to the Restaurant, by using the Restaurant name

o Inquiring if they have a reservation and noting it in the reservation book if they do

o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

o Being attentive to guest requests

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

• Take telephone bookings and document in the Reservation book according to restaurant standards

• Train wait staff and bus staff in hostess standards

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

• Maintain responsibility of cleanliness of hostess stations

• Maintain responsibility of cleanliness of all menus and drink menus

• Assist with beverage service

• Assist with food service

• Maintain detailed knowledge of menu, including daily specials

• Ensure tables are cleared quietly and efficiently

• Carry food and beverage trays in a safe manner to minimize breakages

• Complete dockets accurately and clearly

• Maintain current information on all general activities of the hotel