HOTEL PURSER

• In MXP and POS, balance all departmental postings each day and report discrepancies.

• Perform cruise closing, this includes but is not limited to Spa/Shops settlements and auditing all cash floats, once per week; extract all End of Cruise reports and transfer the reports to Head Office.

• Manage the accuracy of the cash book and main safe; together with the Associate General Manager and ensure that efficient funds are available; demonstrate ownership of all cruise-related tax duties and assist respective Department Heads, accordingly; undertake cruise roll over and guest check-outs.

• Support the Crew Purser and 2nd Purser Admin with immigration procedures, as necessary.

• Support the 2nd Purser Admin with checking all guest and crew information, including passports, and with controlling the ship’s documents in/out of ports.

• Have in-depth knowledge of all facets of shipboard organization and services, ports of call and shore excursions.

• Together with the 2nd Purser, maintain a good relationship with local authorities at the respective ports of call, to ensure cooperation with all officials whilst onboard.

• Process guest credit card payments for End of Voyage settlements; log all charges and post guest shipboard credits in MXP to ensure accurate accounting; reconcile onboard financials including POS checks, company accounts, MXP postings etc.; assist Shore Excursions with the posting of tours; assist all revenue outlets with guest queries regarding account issues.

• In conjunction with the Associate General Manager, manage the ship’s safe, tasks also include MXP cashbook entries, Daily Revenue Reports, End of Cruise Financial Reports, closing the cruise and Cash to Master orders.

• Conduct random cash float audits on the Explorers’ Team and Crew Purser.

• Prepare turnaround memos and hold turnaround meetings for the Head of Department involved.

• Assist at check-in on embarkation day and provide daily support to the Explorers’ Desk.

• Provide the necessary guidance/training and information to the Hotel Administration Team, in accordance with company standards and operational needs.

• Provide competent leadership to Heads of Department. Responsibilities include, but are not limited to: Managing performance, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.