ASSISTANT CHIEF HOUSEKEEPER

• Monitor par level of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requirision for approval.

• Inform the Executive Housekeeper of any Guest related issues, resolving these issues according to Viking’s STAR Service Standards; follow up on any special requests from Guests.

• Ensure that all logs are signed and up-to-date in the designated housekeeping areas, follow up & keep track of all special cleaning matrixes including cleaning of curtains, carpet shampoo, furniture, shower head sanitation, etc.

• Regularly inspect Housekeeping areas including Guest Staterooms, public areas, corridors and lockers to ensure that these areas are according to company policies and procedures and employee health and fire/ chemical safety. Any damages/ malfunctions found during such inspection must be corrected accordingly and reported to the Executive Housekeeper.

• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.

• Meat with Team Leaders on a daily basis for “ The Daily Reunion “, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.

• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleaniness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guess flow, embarkation & disembarkation, sea day activities & other activities.

• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention ( MLC ) compliance and onboard training, succession planning, crew communication and recognition.