Instant Service Agent

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Records all entries on traffic sheets

• Assists guests with international calls and directory queries

• Calls guests by name whenever possible

• Pages staff member when requested

• Abides by principles of guest privacy

• Handles guests needs or requests and reports complaints to the Telephone Supervisor

• Report on logbook daily

• Bill call costs

• Aware of local telephone listings and frequently dialed numbers

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Advises defects on switchboard equipment to Supervisor

• Maintains a clean work environment

• Attends to all guest queries and requests promptly

• Maintains detailed knowledge of the Hotel’s fire, life and safety system

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

• Maintain Hotel Information