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Mô Tả Công Việc
- Handle RFQ activities, prepare technical inputs and coordinate with customers for queries, changes, reviews and new business support.
- Study drawing and technical feasibility, review customer requirements and provide corresponding proposals.
- Input inquiry, coordinate with internal sourcing team to prepare and process customer quotations accurately and within the required timeline.
- Manage client accounts using CRM systems, track order status, and ensure on-time delivery to support factory Just-In-Time (JIT) or VMI (Vendor Managed Inventory) systems.
- Process customer orders accurately and in a timely manner, ensuring smooth order fulfillment from order entry through delivery.
- Monitor and follow up on open orders, backorders, and pending deliveries to ensure timely resolution, keep updating to customer.
- Maintain close communication with customers and provide timely updates on order status, delivery schedules, and other relevant matters.
- Resolve customer complaints, such as torque problems, thread stripping, or corrosion concerns, etc.., by collaborating with internal engineering teams.
- Handle customer inquiries and complaints, including quality issues, pull-in/push-out requests, delivery delays, and other order-related matters.
- Proactively identify issues, coordinate with relevant internal teams, and provide effective solutions to meet customer requirements.
- Work closely with Sales, Operations, Finance, Engineering, and other internal departments to resolve issues and ensure smooth business operations.
- Maintain strong and professional customer relationships through effective communication, proactive follow-up, and excellent customer service.
- Maintain accurate and up-to-date records of customer interactions, including inquiries, requests, complaints, and follow-up activities.
Yêu Cầu Công Việc
- Bachelor’s degree in mechanical engineering, Materials Engineering, Industrial Engineering, or a related field.
- At least 1 year of relevant working experience is preferred. Fresh graduates with strong potential and relevant internship/project experience are also welcome to apply.
- Strong communication, negotiation, and problem-solving skills.
- Strong customer-service mindset with a proactive, responsible, and solution-oriented approach.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
- Good numerical and analytical skills, with the ability to accurately calculate discounts, invoice totals, percentages, bonuses, and other commercial figures.
- Good business acumen and understanding of financial concepts and commercial transactions.
- Ability to understand and communicate product and technical information effectively.
- Ability to work independently with minimal supervision while also being a strong team player.
- Confident and effective communicator with the ability to work with customers and internal stakeholders at different levels, including management.
- Excellent verbal, written, and presentation skills in English.
- Korean language skills are an advantage.
- Positive attitude, willingness to learn, and ability to adapt to a fast-paced and dynamic working environment.
Hình thức
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