[Melia Vinpearl Phu Quoc] E.Commerce Manager

MAIN RESPONSIBILITIES:

• To achieve the targets set by General Manager/ Director of Revenue in Business Plan

• To coordinate with Revenue Management team to manage Hotel room inventory/ rates to maximize/generate revenue

• To ensure accurate information of the hotel on website, OTAs on a weekly basis

• To monitor rate parity between the brand website and contracted OTAs, in coordination with Revenue Management team

• To analyse and to participate in different Global/ Regional/ Destination campaigns and promotions throughout the year

• To coordinate with Regional E-Commerce Manager to involve Hotel in Digital Marketing activities

• To monitor competitor’s rates/packages on daily basis and propose ideals/offers/packages to be implemented to maintain market share

• To monitor hotel positioning and maintain best positions in OTAs

• To initiate and implement new concepts to optimize revenue from OTAs

• To manage the on-going relationship with assigned OTAs partners including daily communication, periodic formal account wellness checks and on-going revenue tracking

• To stay abreast of industry trends by attending industry conferences and seeking out advanced distribution knowledge

• To be able to adapt to industry changes as maybe from time to time if necessary

• To submit monthly plans and reports according to deadlines

• To maintain and update E-Commerce database monthly and send a copy to Revenue Director/ Manager

• To attend the Business Review meeting as and when required

• To follow the company’s “Code of Business Conduct”, as well as other policies & procedures

• To protect company’s reputation, ensure all the behaviours are complied with laws & regulations

• To perform all duties in a timely and efficient manner to achieve department objectives and any assignment by the Hotel management, Melia Hotels International, and/or his/her immediate supervisor