Receiving Clerk/Nhân viên thu mua

• To provide operational and administrative support within the Materials Department.

Administration

• Routes all incoming and outgoing mail as well as correspondence related to the Materials Department.
• Answers and routes incoming telephone calls.
• Maintains, creates and routes all administrative paperwork related to or to be distributed by the Materials Department.
• Compiles statistical reports as required by Materials Manager.
• Maintains item records and forms as required by the corporate management and policies.

Customer Service

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational

• Responsible for the accurate, timely receipt and strict accountability of all goods and services received by the hotel.
• Ensures the timely clearance of all freight from forwarders, customs clearance of inbound freight, and other activities required to ensure prompt delivery of imported materials to the hotel.
• Ensures proper documentation of all receiving activities, including local and imported materials.
• Responsible for the timely and accurate processing of all receipts into the Hotel’s computer system, including the daily reporting of all receiving activities to the Materials Manager and the Accounting Department.
• Ensures prompt processing all vendor credit requests and vendor credit memos, as well as the prompt return of rejected products to vendors.
• Ensures the security and maintenance of a clean and organized receiving area, including the receiving office, receiving dock, and adjoining areas.
• Assists in monthly inventory counts and reconciliation.
• Ensures all items received from the suppliers or contractors meet the Hotel requirements and specifications.
• Ensures the quantities of all items received are accurate to the purchase order.
• Ensures NO expired items or goods have been received from suppliers/ vendors.
• Strictly adheres to all policies with regard to the receiving/ issuing of items/ goods in the Hotel.

Other Duties

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Materials function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International
• Carries out any other reasonable duties and responsibilities as assigned