Receptionist- Nhân viên lễ tân

Main Responsibilities

• Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.

• Handle VIP guests as required.

• Handle group bookings as required.

• Register arrival guests according to established standards and procedures including the adherence to all credit and accounting procedures.

• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-in.

• Responsible for room allocation for arrival guests according to reservation requests and inventory availability.

• Program guest keys following established standards and procedures.

• File and manage registration cards for guests according to established standards and procedures.

• Create, modify and cancel guestroom for arrival reservations when required.

• Review guestroom folios to check discrepancies and ensure special billing arrangements are properly carried out.

• Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.

• Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

• Post manual charges, advance deposits, no show charges and other charges as required following established procedures.

• Balance all folios “0” before guests depart.

• Carefully manage the cash float according to established standards and procedures.

• Conduct routine inventory taking to ensure stock levels for operating equipment.