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Mô Tả Công Việc
- You oversee the daily operation of Regent Service Center, while making sure that the service level is prompt, efficient and exceeding guests expectations.
- You drive guest satisfaction through professional response to the inquiries and requests handling.
- Ensure that the team follows high standards of telephone etiquette and lives up to Regent brand standards, Service Behaviours and resort’s and IHG policies.
- You ensure that the team is knowledgable, acquires exceptionl communication, high technical and problem resolution skills. If occurred, handle guests issues with most care and professionalism.
- As a heart of the resort, you deeply understand internal service procedures and operating connection between departments.
- Working together with QCI manager, you analyse Regent Service logs, service request breakdown report in order to optimize service procedures and indicate areas of focus.
- Be proficient in using softwares and equipments that include but are not limited to: the PABX system, Property Management System (Opera), FCS, IPTV , CRAVE, Symphony MICROS, radio walkie-talkie, Vinaphone messaging system, outlook email, etc. Provide trainings to team and ensure high level of technical skills are acquired by the them.
- Handle Lost & Found incidents according to Regent policies and procedures. Coordinate with Security and related departments/colleagues to have proper records and reports related to L&F items.
- Engage the team, build strong relationship with all resort departments and always ensure clear communication throughout all functions for efficient collaboration during operation.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals
- Other tasks assigned by higher management.
Yêu Cầu Công Việc
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 3-5 years’ experience in front office/operations/customer service, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Excellent in English
- Proficient in the use of Microsoft Office and Front Office System
- Ability to speak third language is a privilege
Hình thức
Quyền Lợi
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- 15 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel from the start date and for the family after working 1 years
- 24/7 accident insurance
- Language Allowance
- Other benefits
Mức lương
Thỏa thuận
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