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Mô Tả Công Việc
- To report to work within the requested time prior to commencement of duty, well-groomed and to the uniform standard.
- To promote a helpful and professional image to all guests and to give full co-operation to any customers requiring assistance with prompt, caring and helpful attitude.
- To assist the Regent Service Manager in maintaining regular and effective communication both to the Reception team and the relevant other department in the absence of the Regent Service Manager.
- To ensure that the Regent Service team answers all the telephone calls in an efficient and professional manner according to department procedures.
- To ensure that all the wake up calls are handles on time, in an efficient, professional and friendly manner
- To ensure that the internal telephone extension lists are updated as and when necessary
- To review and update guest telephone directories and internal directories when necessary
- To ensure that message handling is carries out according to departmental procedures.
- To ensure that all staff are aware of all promotions and special events going on within the hotel
- To ensure that all staff area aware of daily conferences taking place, their location, and message handling requirement
- To prepare the weekly roster and time sheets for the FOM or Regent Service Manager’s approval
- To maintain the professional confidentiality and never disclose company secrets.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- To assist the Guest Service Centre Manager in training and coaching to ensure consistent delivery of product and service standards.
- To ensure that all Guest Service Centre Agent are fully conversant trained with the hotel emergency procedures.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- May assist with other duties as assigned by management.
Yêu Cầu Công Việc
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 3-5 years’ experience in front office/operations/customer service, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Excellent in English
- Proficient in the use of Microsoft Office and Front Office System
- Ability to speak third language is a privilege
Hình thức
Quyền Lợi
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel from the start date and for the family after working 1 years
- 24/7 accident insurance
- Language Allowance
- Other benefits
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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