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Mô Tả Công Việc
- Answers all incoming calls requesting reservations and/or bookings for rooms.
- Inputs all reservations for rooms.
- Assists guests with special requests and provides information as needed.
- Coordinates with the Front Desk, VIP Services and Entertainment on availability of rooms, spaces, tickets, special promotions, etc.
- Checks expected arrival reports to ensure that proper reservation procedures are being followed.
- Confirms tentative reservations of clients through telephone or fax.
- Runs hotel occupancy reports based on confirmed reservations daily.
Yêu Cầu Công Việc
- Good in English
- Customer Service/Communication Skills: Reservation agents talk, listen and help resolved conflicts with customers.
- An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
- Patience Reservation agents might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
- Problem-Solving Skills: Reservation agents will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.
Hình thức
Quyền Lợi
- Attractive and competitive income;
- Enjoy the welfare regimes according to the Law of the State: Pay social insurance, health insurance, unemployment insurance....
- Lunch/phone support
- Professionally trained, have many career development opportunities;
- A civilized and fair working environment...
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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