Reservation Supervisor / Giám sát Đặt phòng

JOB DESCRIPTION:

• Report for duty on time in full uniform, keep smart and well-groomed at all times and maintain a friendly and cheerful attitude.

• Plan and administer duty roster for the section.

• Ensure day-today efficiency of the section by supervising and evaluating staff performance and reporting regularly on happenings within the section.

• Ensure day-to-day efficiency of the section by supervising and evaluating staff performance and report regularly on happenings within the section.

• Ensure efficient handling of reservations for the following:

 Local/overseas individuals

 Group wholesale/adhoc

 Email/fax/tells bookings

 Special room allotment

 Applicable discount requests

 Sister Hotels room reservations request

• Company monitor bookings and room situation to maximize opportunities for achieving occupancy, yield and rates.

• Supervise and participate in the day activities of reservations clerk engaged in receiving and confirm guest room reservations.

• Ensure that all hotel reservations via letter/telex tele-fax /email are responded to within 24 hrs of receipt and file accordingly.

• Coordinate with the Sales with other departments on the status of group reservations, special incentive groups and special arrival.

• Check and update the following:

 Daily “No show” list

 Group confirmation and wash down

 Special rates/discounts/special account file

 Room availability for all section/ reservations network

 Arrival list and Special billing arrangements

 Meal Plan codes

 Any special arrangements for VIPs

 Free-sale allotment status

 Wait-List, if any

• Prepare the following:

 Daily Pick up for current month

 Weekly for current and following month

 Following week’s group and VIPs

• Resolve complains from clients in regard to reservations and take immediate remedy action.

• Continuously seek from improve the work flow and operating systems within the Reservation Department.

• Maintain a file for the reservation request forms and duplicate of reservation slip, file the same according to dates of arrival.

• Double check all correspondences of bookings before sending out to Reception the next day.

• Monitor all incoming faxes and ensure prompt delivery to Concierge /Business Center for Guest/Administration.

• To carry any job functions as may be assigned by the Management.

• Complete knowledge of hotel policies and procedures regarding reservation and discounts.

• Complete knowledge of Hotel’s room categories, rates structures, applicable packages, facilities and services.

• Overall knowledge of Room Reservation operating equipment and procedures.

• Ability to select, supervise and train section’s staff and allocate work effectively.

• Ability to plan and administer section’s duty roster.

• Ability to resolve Guest complaints diplomatically and personnel problem in his/ her shift.

• Ability to co-ordinate with other departments,

• Must be familiar with all emergency procedures (fire, accident, bomb threat etc) and knowledge of first aid and fire fighting preferred.

• Able to perform shift duties

• Other task list is assigned by hotel management.