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Mô Tả Công Việc
- Process retentions, no-show and cancellations as per the hotel policy and procedures.
- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
Yêu Cầu Công Việc
- Excellent communications skills and extremely organized.
- Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, Booking engine, OTA Extranets,
- Yield management systems and computers.
- Previous experience in reservations, one to two year experience in front desk operations.
- Have a passion for customer service, excellent communication skills and good levels of written and spoken English.
Hình thức
Quyền Lợi
- Competitive salary range
- Competitive benefit packages
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
