Reservationist cum Operator / Nhân Viên Đặt Phòng kiêm Tổng đài điện thoại.

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

Essential Duties and Responsibilities – (Key Activities of the role)

Understands Resort P&P

Maintains the cleanness at the working station (office, desk, computer, telephone, stationery).

Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately

Be responsible to maximize hotel revenue with up-selling of rooms, types and services. Be responsible for being able to explain hotel services and facilities in a positive manner.

Be aware of other Accor hotels in Vietnam and assist guest with information relating to ‘sister’ properties, including sending leads on to relevant team member.

Ensures knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.

Be responsible for following up on all guests requests. Ensure response for all guest’s request within 24 hours of the receipt.

Take care of the Resort operator system.