Reservations Agent - HCM Based / Nhân viên đặt phòng

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Maintain professional grooming, follow hotel policy and brand standard

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept and follow up wait list reservations

• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels

• Promptly handle guest requests and coordinate with related departments to get things done

• Follow up pre-payment for advance purchase and Wholesales FIT bookings

• Check reservation creations and update booking details as per hotel standard

• Ensure individual/ company/ travel agent/ source/ group profiles are well updated

• Maintain knowledge of special rates/ offers/ promotions

• Prepare reports as requested (eg. Miscellaneous reports)

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management