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Mô Tả Công Việc
· Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
· Answer Reservations e-mail and process reservation inquiries.
· Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
· Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist Guest Relation team in obtaining arrival times for VIPs or Special Attention guests.
· Monitor Front Desk reservations made night prior, address any reoccurring issues
· Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
· Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Yêu Cầu Công Việc
- Previous Reservations and/or Front Office is advanced
- English: Listening, reading, writing, and oral proficiency
- Good computer skills
- Ability to learn, team work
- Communication Skills
- Strong Customer Service
Hình thức
Quyền Lợi
• Benefits as per Four Seasons policies
• Provided duty meals and uniform
• Professional working environment
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
