Room Attendant

POSITION SUMMARY:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

RESPONSIBILITIES:

- Clean and maintain guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures.

- Replenish guest supplies.

- Ensure guest services specified by superiors and guests requests are promptly and courteously met.

- Report damage or malfunction in hotel rooms to superior.

- Maintain equipment in proper state of cleanliness and repair.

- Maintain a section room report.

- Maintain a daily room checklist.

- Meet with superior and takes on daily assigned tasks.

- Report and submits lost and found articles to superior immediately.

- Report guest complaints to superior immediately.

- Report unusual behavior/activities on floors to supervisor.

- Record room status in allocated section accurately.

- Comply with hotel’s health, safety and hygiene policy.

- Attend meetings and training sessions as required.

- Create and maintains floral arrangements.

- Carry out valet services when required including delivery of linen or processing laundry orders.

- Complete other tasks which assigned by the leader.