Room Attendant / Nhân viên buồng (Ưu tiên nam)

Duties and Responsibilities:

1. To arrive at work on time the uniform provided ensuring a high degree of personal hygiene and grooming as outlined on the employee handbook.

2. Collect daily worksheets, registered guest list with room assigned.

3. Ensure all relative information is recognized on worksheet room status, VIP’s both registered and arrivals and attend housekeeping shift briefing/meeting.

4. All keys are to be signed in and off.

5. Always be careful not make any excessive noise in guestroom areas. This applies to all times of the day or night.

6. Maintain trolley and vacuum cleaners in a neat and tidy state ensuring all defects are reported to your supervisor or uniform room immediately.

7. Restock, maintain, and charge minibar per hotel LSOP.

8. Perform butler functions as required, i.e. polish guest shoes as requested.

9. Maintain the floor pantries in a neat and tidy state.

10. Ensure pantries are stocked to correct par levels, without additional items such as food and beverage equipment and garbage.

11. Lock floor pantries and secure linen chute doors at all times.

12. Ensure you have a complete knowledge of the hotel product, including room types, relative features and facilities, food and beverage outlets/promotions, spa and fitness center.

13. Report any damage in a guestroom, public area or in back of house immediately to the floor supervisor.

14. Record and report immediately any room discrepancies:-

- Room status – should be occupied but found vacant.

- Room status – should be vacant but found occupied.

15. Ensure all corridors are vacuumed daily and are free from dust including all fixtures and ashtrays.

16. Attend meetings and training sessions as required.

17. Perform all jobs in an efficient manner to achieve a productivity level of merit.

18. Perform tasks as required by management.