Sales Administrator/Nhân viên hành chính bộ phận kinh doanh

Sales Administrator provides comprehensive administrative support to the Sales team, ensuring smooth daily operations, accurate documentation, and effective coordination between the Sales department and other hotel divisions. This role is essential in maintaining organized sales records, preparing reports, and supporting the team to achieve revenue targets.

Key Responsibilities

1. Administrative Support

Provide daily administrative support to the Sales team including filing, photocopying, and document preparation.

Manage correspondence, emails, and phone calls for the Sales department.

Maintain and organize sales contracts, client files, and corporate accounts.

Prepare and distribute sales reports, presentations, and meeting materials.

2. Documentation & Contract Management

Prepare sales contracts, banquet event orders (BEOs), and group resumes.

Ensure all contracts are properly signed, filed, and updated in the system.

Track contract expiry dates and support contract renewal process.

Maintain accurate records of corporate rates and special promotions.

3. Reporting & Data Management

Assist in preparing monthly sales reports, forecasts, and performance analysis.

Update and maintain customer databases and contact lists.

Track sales activities, site inspections, and entertainment expenses.

Support the team in compiling data for budget planning and reviews.

4. Coordination & Communication

Coordinate with other departments (Front Office, F&B, Finance) to ensure smooth execution of events and group bookings.

Liaise with clients for administrative matters such as sending proposals, confirming details, and follow-up communication.

Schedule meetings, site inspections, and client entertainment for the Sales team.

Assist in organizing sales trips and industry events.

5. Office Management

Manage office supplies and stationery for the Sales department.

Handle purchase requests and follow up with the procurement team.

Ensure the sales office is organized and professional at all times.

6. Other Duties

Perform other administrative tasks as assigned by the Director of Sales or Sales Manager.

Provide support during hotel events, FAM trips, and sales promotions when needed.