Sales Excutive (OTA, Cor, TA)/ Nhân viên Kinh doanh

- Greet guests in a friendly, smiley face and professional manner.

- Handle all Spa services’ booking and make booking arrangement accordingly.

- Be knowledgeable about all aspects of the Spa services and facilities.

- Provide information and literature of facility in person and via telephone.

- Control entry into all areas of facility by restricting all un-authorised individuals.

- Collect moneys or other suitable payment from clients for all services rendered.

- Exercise thorough knowledge of opening and closing procedures.

- Conduct Spa tours if required.

- Ensure smooth operation of Spa receptions

- Respond to inquiries by phone and in person, providing complete details of all Spa aspects.

- Handle special assignments and secretarial duties if require

- Upsell sales package following the Spa concept.

- Maintain the guest profile.

- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, Guest relations, Spa treatments (massage, scrub, facial, etc.)

- Maintain inventory and stocking of all products unexpired.

- Follow the Telephone Etiquette Standards

- To ensure the facility is in peak condition at all times (operations and cleanliness).

- To ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

- To carry out any other duties and responsibilities as assigned