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Mô Tả Công Việc
- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.
- The performance of Sales Manager will be determined solely by the productivities of the leisure and non leisure section as well as the overall results of the resort & villas.
- Sales Manager performs his/her duties within the framework defined by the chain and resort & villas norms and by internal regulations as specified by the Director of Sales & Marketing.
- Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
- Keeps a record on former, existing, potential clients and a profile of each of them.
- Prepares a tentative weekly/monthly schedule to record all sales and other related actives for the preceding month.
- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
- Ensures that all new clients have no negative credit references.
- Records all daily sales calls.
- Records the statistics of his/her accounts.
- Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
- Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
- Promotes the resort & villas as often as possible through entertaining, conduction, site inspections, presentation etc.,
- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- Review their productions and forecast for the following months and years.
- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
- Receives in the resort & villas any important guests whom he has approached.
- Ensures that all complaints have initiated follow-up action.
- Being well informed about the operations especially in key departments
- Keep updated on competitor information on regular basis
- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
- Negotiates prices with the clients & Confirms verbal proposals in writing.
- Co ordinate with reservations staffs for confirmation & up selling
- Keeps well informed about the product (lodging, catering and other facilities)
- Develop a good communication with all guests, clients, department colleagues, other departments
- At all times to promote the best image of the resort & villas in all forms of contact.
- To assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain's resort & villass
- Support Sales Executive in sales area
Yêu Cầu Công Việc
- Problem solving, reasoning, motivating, organizational and training abilities.
- Possesses work ethics that exude a high level of understanding of working with colleagues from different viewpoints, cultures and countries.
- Proficient in the use of Microsoft Office.
- Good Communication and writing skills.
- Strong Leadership skills in managing teams.
- Ability to manage complex relationships.
- Fluent in English.
- Bachelor’s degree in Sales, Marketing or related field.
- Min. 4 Years in Hospitality Industry of similar Sales & Marketing capacity or an equivalent combination of education and work-related experience.
Hình thức
Quyền Lợi
- Competitive salary and benefits package
- Opportunity to work in international 5* hotels environment
- Lovely colleagues with full support and enthusiasm
- Uniform and free laundry are available
- Training courses are provided by hotel and group
- Staff canteen meal
- Bus from Hanoi city to Resort daily
- Other benefits following Labour law
Mức lương
Thỏa thuận
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