Service Captain (Tổ trưởng phục vụ)

• Direct link between waiter and supervisor

• Responsible to manage his section and overlook the waiter/waitress work on his section

• Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.

• Must have full knowledge of all menu items, and their ingredients. Familiarizes himself with daily menu, functions and special promotional activities in order to inform and serve the guests correctly.

• Clears, cleans, resets and maintains station and layout during shift. Keep the work environment clean and organized, free of clutter.

• Promote food and drink specials as appropriate.

• Provides and ensures the prompt. Efficient and courteous order taking, serving of beverages and clearing of the tables by participating actively.

• Report any guest complaints to your supervisor/ manager.

• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Participates in service meetings , training and other Company meeting, training programs whenever is required.

• Performs related duties and special projects as assigned.

• Follow communication lines and report lines.