Service Desk Engineer

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on: Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems Install and configure computers, operating systems, and applications Replace parts as required Support the roll-out of new IT devices and applications, ensure the protection of computer facilities  Direct unresolved issues to the next level of support personnel Your mission includes delivering professional and timely services in relation with all office IT infrastructure." You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.