[Sheraton Hotel Hanoi] Sales Trainee

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing and copying).

• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

• Promote awareness of brand image internally and externally.

• Gather materials and assemble information packages (e.g., brochures, promotional materials).

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.