Supervisor, Guest Services

Duties may include but are not limited to:

• Control the application of all safety and hygiene policies, regulations, and procedures of the hotel.

• Report regularly to Assistant Manager, Guest Services and Manager, Guest Services concerning the daily operation.

• Transmit suggestions made by the guest and his subordinates to the Manager, Guest Services.

• Transmit his knowledge to his subordinates and correct them when necessary.

• Participate in all Front Office meetings.

• Participate in all training programs provided by Front Office Management.

• Control the appearance and cleanliness of his subordinates.

• Check the cleanliness of his work area, equipment, and material.

• Relate well with all staff under his supervision; follow the quality service standards for his internal customers.

• Handle guest requests and complaints.

• Control accurately the billing.

• Ensure the daily operation of the Front Office.

• Ensure the implementation of sales directives from the Head Office.

• Assign the room according to the availability of the residences.

• Check the expected arrival list and the room allocation of the day.

• Control the booking for the different activities and services of the residences.

• Develop training and development plans for his staff; implement and evaluate these plans.

• Perform other duties as may be assigned.

• Any other duty that may be assigned by management.