Systems Analyst

Mandatory experience - 2–4 years of proven experience in system support, application analysis, or operational roles within freight forwarding, logistics, or supply chain sectors.- Demonstrated expertise with CargoWise One, including modules for forwarding, customs, transport, and accounting.- Strong capability in ticket triaging and resolution, including conducting root cause analysis and managing escalations.- Track record of executing user acceptance testing (UAT), documenting outcomes, and supporting defect resolution.- Practical involvement in system training rollouts, including developing user documentation, quick guides, and FAQs.- Hands-on knowledge of compliance-related operational workflows (e.g., bookings, invoicing, and customs clearance).Desirable experience - Experience working in a regional or global freight forwarding environment, adapting systems for cross-border operations.- Collaboration with external IT vendors and regulatory authorities, ensuring compliance and smooth system integration.- Contribution to digital transformation projects, with emphasis on process automation and system optimisation.- Practical experience applying change management techniques to drive adoption and reduce resistance among end-users.- Familiarity with Learning Management Systems (LMS) for tracking, reporting, and improving training completion rates.- Exposure to EDI/API integrations and middleware troubleshooting for logistics systems.Technical skills- Knowledge of compliance-related logistics processes and freight forwarding workflows.- Proficiency in CargoWise One modules: forwarding, customs, transport, and accounting.- Competence in system configuration and administration (e.g., user access, static data, screen customisations).- Experience in user acceptance testing (UAT), including test case design, execution, and defect logging.- Competence in using Learning Management Systems (LMS) for training tracking and reporting.- Proficiency in MS Office Suite and collaboration platforms (e.g., SharePoint, Teams, Jira, Confluence).Business skills- Strong analytical and problem-solving abilities for identifying recurring system issues and recommending improvements.- Process documentation and knowledge management skills, ensuring accuracy and accessibility for end-users.- Effective stakeholder communication across diverse teams, ensuring clarity in training, testing outcomes, and system updates.- Ability to translate technical findings into business-friendly insights, supporting decision-making and adoption.- Change management awareness, supporting smooth system rollouts and minimising resistance.- Commercial awareness of logistics cost drivers and how system efficiency impacts financial performance.Leadership skills- Collaboration and teamwork: fostering strong working relationships with operational, digital, and vendor teams.- Training leadership: delivering engaging sessions that improve user competence and reduce repeat support tickets.- Accountability and ownership: ensuring timely delivery of support resolutions, configurations, and documentation.- Continuous improvement mindset: proactively identifying system or process enhancements to drive efficiency.- Influence without authority: guiding end-users and peers toward adoption of best practices and global standards.- Adaptability and resilience: thriving in a fast-paced environment with frequent system enhancements.