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Mô Tả Công Việc
- Familiarize yourself with the Training Standards.
- Ensure effective training programs are in place for the following:
+ New Employee Orientation.
+ Train English language.
+ Customer Service Training.
+ Technical job specific training (through certification of departmental standards and procedures).
+ Supervisory Skills Training.
+ Management Development.
+ Fire, Life and Safety Training.
+ Selling Skills.
+ Employee retraining.
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
- Maintains all hotel training records.
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training session and critique performance.
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- Prepare and monitor training programs for:
+ Management Trainees
+ Work Experience
+ Hotel School Trainees, etc
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Produce monthly training reports for Human Resources Manager and General Manager including:
+ Internal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
+ External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
- Liaise with educational institutions conducting hospitality and training courses.
- Maintain current information and records of suppliers of training resources and materials
- Delivers briefings of all internal programmes to executive management and department heads.
- Contributes towards regional activities as directed by Human Resources Manager/ General Manager
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
- Regularly communicates with staff and maintains good relations.
- Works with Superior in the preparation and management of the Department’s budget.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
Yêu Cầu Công Việc
- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- Good writing skills.
Hình thức
Quyền Lợi
* Attractive salary/ Mức lương thu hút
* Competitive benefit package/ Chế độ phúc lợi cạnh tranh
* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN
* 13th month salary/ Lương tháng 13
* 02 weekly days off/ 02 ngày nghỉ hàng tuần
* 03 sets of annually uniform/ 03 bộ đồng phục trên năm
* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
