Training Manager / Phụ trách đào tạo

Duties and Responsibilities:

1. Develops an annual training plan.

2. Manages the training budget.

3. Assists department managers to develop and organize their training programs.

4. Assists department managers to train individuals designated as departmental trainers.

5. Conducts general orientation programs.

6. Organizes supervisory and management development programs.

7. Coordinates the use of outside training resources.

8. Organizes cross-training programs.

9. Assists management in analyzing training needs.

10. Completes monthly training report.

11. Performs other duties as assigned by supervisor.

Administration Responsibilities:

1. Acknowledges and screens daily work schedule.

2. Conducts daily briefing and de-briefing in the absence of the department head.

3. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.

4. Establishes two-way communications with related departments.

5. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.

6. Manages time effectively by meeting deadlines on time.

7. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as required.

8. Identifies and solves problems in a professional manner.

9. Complete, distribute and present monthly training report which includes employee’s progress report.

Technical Responsibilities:

1. Responsible for successful management and operations of training measuring by progress of employee improvement of communication skill, job skill and English skill.

2. Knows and understands the job description of all positions in his/her department and beware of others.

3. Knows and understands policies relating to his/her department and others.

4. Recognizes good quality products and presentation.

5. Checks and improves all service standards established by the company.

6. Supervises employee activities to maximize revenue and minimize costs.

7. Provides assistance to the employee when required during peak periods.

8. Maintains grooming standards for all personnel.

9. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.

Community Responsibilities:

1. Communicates effectively with guests, clients, business partners and employees.

2. To be a good sales person to promote hotel’s image and businesses.

3. Participate in community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Responsibilities:

1. Coaches and counsels all employees when applicable.

2. Evaluates objectively the performance or related employees.

3. Provides the most effective training to all employees regularly.

4. Motivates employees to grow within the company.

5. Develops himself/herself to be better manager at all times.