Waiter/Waitress - Nhân viên phục vụ nhà hàng

• Support the food and beverage service team by keeping control of the flow of business into the outlet, distribute the guests evenly to each station to avoid overloading at one particular station assisting with preparation and delivery of service.

• Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Essential Duties and Responsibilities – (Key Activities of the role)

• Attends to telephone calls and takes table reservations for each meal period.

• Maintains reservation book and all information pertaining to room occupancy and daily events.

• Maintains menu & wine list condition, change menu poster according to meal time

• Be in charge of flower requisitions for the restaurant; maintains the freshness of floral arrangements on the dining tables and buffet counters.

• Be in charge of mail and newspaper, pick up for the restaurant & report to logbook

• Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board.

• Assists with receiving and storage of goods

• Cleans and maintains equipment and premises

• Maintains hygienic standards and procedures

• Assists with the preparation of functions and service

• Assists with the preparation of an outlet for service including:

o Cleaning of equipment

o Sorting of stores equipment

o Cleaning and maintaining glassware for service

o Cleaning and maintain flatware for service

o Cleaning and maintain china for service

o Preparing waiter stations

o Preparing buffet service

o Preparing service equipment and materials

o Assisting with table preparation

• Establishes and maintains effective employee working relationships

• Attends and participates in daily briefings and other meetings as scheduled

• Attends and participates in training sessions as scheduled

• Actively informs guests of product options and offering

• Takes a diligent and pro-active approach to guest care and service at all times.

• Be personally available to assist any area of the hotel as required if available to do so