Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

- Proactively service customers to leave satisfactorily

- Support customer service to ensure consistent application of company brand standards and service culture

- Work responsibly for all operations in the lobby

- Allocate a room so that customers can be fully satisfied at check-in

- Helping all customers get information about the hotel's facilities and providing the best personal service

- Kiểm tra sự sạch sẽ, tiện nghi của Towel Desk và quản lý tất cả các dụng cụ/ phương tiện luôn trong điều kiện tối ưu để khách hàng sử dụng

- Góp phần cải thiện doanh số bằng cách tăng sự hài lòng của khách hàng thông qua việc chăm sóc khách hàng 

- Trả lời và giải quyết các vấn đề với khiếu nại và yêu cầu của khách hàng

- Xem xét và quản lý các biện pháp phòng ngừa pháp lý cho các vấn đề sức khỏe và vệ sinh trong Towel Desk và liên tục kiểm tra các vấn đề an toàn

• With Sales Manager plan sales strategy and implement tactics to achieve budget.

• Establish new business and maintain existing business accounts through the preparation and execution of action plans.

• Sell all facets of the hotel.

• Handle accounts/prospects jointly with senior positions.

• Solicit and close business according to established parameters.

• Conduct familiarizations and site inspections.

• Maintain a regular sales call pattern.

• Entertain prospects and existing key accounts with the view to sustain business and generate further sales.

• Report as required on sales activities and successes.

• Participate in conducting client interviews.

• Maintain regular contract of the hotel.

• Monitor competitor activities.

• Assist Sales Manager with collateral distribution and direct mail campaigns.

• Develop and maintain contact with business generators, meeting and convention planners, visitors, travel agents, tour operators, airlines, corporate accounts.

• Complete other tasks assigned by manager.

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
• Meet and Greet VIPs
• Handle all Complaints
• Ensure working of all Front Office Policies and Procedures
• Ensure effective shift hand-over
• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
• Efficient check in and check out process
• Review and monitor early morning wake up procedures
• Post room charges
• Maintain correct guest registration cards
• Maintain special programs (eg frequent flyer; priority club)
• Effective management of incoming and outgoing calls
• Maintain current Hotel information
• Provide information on memberships
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Complete knowledge of all room types, hotel matrix, and facilities
• Review arrival lists and anticipate needs
• Operate communication equipment
• Access and use rooms computer programs
• Conduct Credit card checks
• Ensure staff adhere to Standards and Procedures for cash handling
• Prepare contingency reports
• Staff Supervision of Night staff: Contractors, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
• Oversees the Night Audit Function
• Develop, update and train standards and procedures
• Produce Revenue Reports
• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
• Week end and Month end reports completed in line with police
• Advise Line Managers of recurring errors
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by General Manager from time to time.

• Trao đổi trực tiếp khi phỏng vấn

- Thời gian làm: Làm việc lâu dài, tạo điều kiện cho sinh viên vừa học vừa làm