Tổng hợp việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
- Tạo mới và định dạng các trường thông tin lên hệ thống phần mềm
- Đăng tài thông tin giá cả của hợp đồng và các dữ liệu cần đi kèm lên hệ thống phần mềm
- Tính giá bán cho các đại lý, chuyển đổi giá sang đồng đô la theo chuẩn mực quy định
- Kiểm tra dữ liệu và sửa đổi kịp thời nếu phát hiện thấy có lỗi xảy ra
- Kiểm tra tính chính xác của dữ liệu đầu vào và các Booking đổ về hệ thống
- Cập nhật lượng phòng dự trữ và ngày nhả phòng cho các khách sạn có thỏa thuận giữ phòng theo từng mùa
- Thông báo cho các bộ phận liên quan về những thay đổi trên hệ thống
- Chuẩn bị các báo cáo theo yêu cầu của Trưởng bộ phận
- THực hiện các nhiệm vụ khác theo yêu cầu của Trưởng bộ phận
• Handle reservations by email, telephone, website or central reservation systems referral.
• Check flight reports to know the seat & booking possibility in next days
• Know the type of rooms available as well as their location and layout.
• Know the selling status, rates and benefits of all package plans.
• Know the credit policy of the hotel and how to code each reservation.
• Determines room rates based on the selling tactics of the resort.
• Prepares letter of booking confirmation.
• Handle cancellations and modifications and promptly relays this information to the hotels/ resorts.
• Handle strictly all report “No answer”/ “Not confirm” to take action accordingly.
• Handle group/ bookings whenever flight delays/ cancels/ sold over flight tickets
• Handle Crew, Fam Trip, Vip bookings.
• Handle advance deposits on the reservation.
• Helps develop room revenue and occupancy forecasts.
• In charge key account hotels (Novotels Phu Quoc/ Vinpearl Phu Quoc – 2 hotels)
• Prepares expected arrival list for hotels/ resorts.
• Have a full knowledge about the product of hotel, all service & activities.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handle daily correspondence. Respond to inquire and makes reservation as needed.
• Make sure those files are kept up to date.
• Maintains a clean and neat appearance work area at all times.
• Promotes goodwill by being courteous, friendly and helpful to guests, mangers and colleagues.
• Getting information about areas of interest in order to target more guests in particular seasons.
• Ensure all complaints are reported and followed up on promptly.
• Fully know how to use, manage booking and service on the Samo System.
• Keep up with changes in the market and adapt strategies accordingly.
• Maintain a high profile with guests, agents and neighbors and maintain a good customer relationship/ company partners (hotels/ resorts)
• Develop and maintain effective channels of communication throughout the Department.
• Assign responsibilities to subordinates and check their performance periodically.
• Monitor recruitment to ensure the highest possible standards are maintained.
• Ensure sufficient staffing levels are maintained within agreed budgetary guidelines.
• Promote a high level of performance and motivation amongst Reservations staff and carry out regular performance appraisals.
• Ensure all staff are aware of and adhere to the Company policy and procedures, rules and regulations and are familiar.
• Attend HOD meetings to discuss operational matters and strategic developments.
• Brief direct reports on all relevant issues within the Company to ensure the efficient operation of your department.
• Liaise with the press, KOL, travel agents and assist with familiarization visits.
• Ensure all relevant reports are submitted to the relevant persons on a daily, weekly and monthly basis.
• Ensure all guest and staff incident reports are submitted.
• Be accountable for ensuring all staff administration is accurate and promptly completed (i.e. schedules, holidays and sickness)
• Ensure adequate administrative record keeping and cash control procedures are implemented and maintained.
• Ensure standards are met and maintained with the use of checklists.
• Ensure adequate learning is undertaken recorded, monitored and reported on.
• Develop departmental trainers and assign training responsibilities.
• Identify training needs and plan training programs accordingly and conduct training sessions to ensure employees have the necessary skills to perform their duties.
• Ensure high standards of cleanliness in the department.
• Have a complete understanding of and adhere to the Company’s employee rules and regulations and ensure that your staff does the same.
• Have a complete understanding of and adhere to the Company’s policy relating to fire, hygiene, health and safety and ensure that your staff does the same.
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Ensure that all employees provide a courteous and professional service at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• Cooperate and assist in coordinating emergency operations with management.
Publishing new tour
Controling the flight price
Following the flight occupancy
Calculating Flight only, Hotel only and full package tours
Send the calculation to partner/ representative offices
Updating contract/ special offer rates to the website
Loading/ Updating additional service rates
Upload hotel factsheets, photos, all details about hotels into website
Analyse with competitors prices
Adding Free Sales to system and follow
Following the sales, upon sales change the prices
Arrange the Flight seats balances
Calculating Group Tour Package Requests
To prepare reports for the head of department
Perform other tasks and requirements as assigned by Direct Manager.
-Thực hiện quy trình phục vụ buffet sáng
- Phục vụ room service.
- Kiểm soát các công cụ- dụng cụ.
- Thực hiện các công việc cuối ca.
- Các công việc khác do quản lý yêu cầu.
- Tham gia soạn thảo hợp đồng thuê Căn hộ - Villa, văn bản do công ty ban hành và ký kết, kiểm tra tính hợp pháp cho các giao dịch của công ty;
- Đăng ký lưu trú khách căn hộ và Trực tiếp tham gia làm việc với cơ quan chức năng giải quyết các sự việc liên quan đến đăng ký lưu trú....;
- Phụ trách những vấn đề liên quan đến pháp lý của công ty;
- Cố vấn, tư vấn cho GĐ về pháp luật;
- Quản lý các văn bản, hồ sơ pháp lý, giải quyết những vấn đề pháp lý phát sinh.
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Managing Sales Activities
Providing Exceptional Customer Service
Additional Responsibilities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
1. Update the stop sales at hotels into SAMO accurately.
2. Handling the complaints at the minor level from staying guests occurring upon staying. The serious complaints will be handled by Reservation Manager.
3. Answer the concerns/ question from representative sales offices in Kazakhstan/ Uzebekistan… about hotels facilities/services (e.g., hours of operation, room availability, entertainment, restaurants…)
4. Corporate with accountant team in clarifying room charge to make accurate payment to the hotels.
5. Track and monitor the booking confirmation by hotels to the bookings under “no-answer”/ “not confirm” status in Samo, ensuring the rate is confirmed accurately, to bring the profit to company.
6. Ensure all bookings and requests of customers are responded properly within 24hours.
7. Interact with hotels in order to securing staying guests are provided the appropriate services, and the best experience as well.
8. Handling the no-show bookings at hotels.
9. Offering the according alternatives of other categories/ hotels to suit guests need in term that their initiated bookings rejected.
10. Follow “upselling” techniques and sales strategies in order to maximize company revenue.
11. Make sure all services of booking in Samo are accordingly input (e.g. transfers, visa, flight details…)
12. Put effort to negotiate with the hotels to reduce/waive the penalty charge in term that booking must be changed/ cancelled in violation of the term and condition of the contracts with the hotels.
13. Perform other tasks and requirements as assigned by Reservation Manager
14. Promote goodwill by being courteous, friendly and helpful to colleagues
15. Strongly support colleagues and sales team to deliver the best quality of services to customers/ partners.
16. Be active in Company’ activities to build the solidary of company.