Việc làm cho sinh viên Đại học Phan Châu Trinh

- Engineering Admin

- Spa Therapist

- Spa Supervisor

• Prepare food in accordance with portion and quality standards specified in recipes.

• Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• Assists with the preparation, presentation, decoration, and storage

• Follow procedures to ensure the security and proper storage of meats, fish, and equipment such as knives, cleavers, and saws.

• Minimize waste in butchery and maintain controls to attain forecasted food cost.

• Maintain sanitation standards in the food prep areas that meet the state and local Health Board inspection and hotel requirements.

• Communicates politely and display courtesy to guests and internal customers

• Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards

• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information

• Attends and participates in training sessions as scheduled

• Prepares in advance food, beverage, material, and equipment needed for the service

• Cleans and re-sets his/her working area

1. Maintain high level of personal appearance, grooming and hygiene at all time.

2. Ensure the high level of cleanliness in (and behind) the bar and service (store) area makes sure that it is kept in a hygienic and organized manner, fit for food and beverage service.

3. Ensure that bar counters, fridges, cupboards and working tables / stations are kept clean at all times.

4. Ensure all table linen, bar counters, tables, chairs, service equipment, trolleys trays, hollow – and silver ware and small equipment are used correctly and kept in clean condition and report defects promptly.

5. Provides and ensure the prompt, efficient and courteous order taking, serving, of food and beverages and clearing of the tables by participating actively.

6. Produces and serve all drink and cocktails ensuring that mixing recipe and quantities offered and serve are always according to the set standard.

7. Maintains an adequate stock of all drink and condiments needed in the bar and writes the daily store frequisition accordingly.

8. Familiarizes himself with daily menu and functions and special promotional activities in

order to inform and serve the guests correctly.

9. Checks daily function sheets and menu, ensure the set-up bar and the distribution of the need items and equipment accordingly.

10. Checks the in house guest list and follow up on expected arrivals for welcome drinks arrangements and special functions.

11. Complies with the section guidelines

12. Participates in service meetings and other meeting whenever is required.

13. Participates in service training and other hotel related training programmes and organized training..

14. Ensure that no drink is taken from the bar without proper documentation or to unauthorized persons and reports immediately any irregularities to the ASS FB.

15. Familiarizes himself with the hotel fire, safety and security procedures.

16. Achieve and maintain high rating at all times.

17. Adopts the “clear as you go “ before leaving

18. Perform related duties and special projects as assigned

Tư vấn bán hàng tại cửa hàng.
Tiếp xúc và duy trì mối quan hệ tốt với khách hàng
Đảm bảo thể hiện hình ảnh, thương hiệu thông qua phong cách bán hàng chuyên nghiệp.
Trưng bày quản lý và theo dõi hàng hóa tại cửa hàng được giao.
Quản lý tiền bán hàng trong ca làm việc.
Vệ sinh cửa hàng và hàng hóa trưng bày mỗi ngày.
Chịu trách nhiệm về hàng hóa trong cửa hàng.
Làm theo ca: Ca sáng – Ca chiều (8 tiếng/ca)

1. To ensure guest satisfaction in order to increase sales by promoting repeat business.

2. To directly and without fail implement the training system established by the Food and Beverage Manager to optimize the security and improvement of Human Resources.

3. To directly implement and maintain the standard qualities pertaining to his/her particular area of responsibilities within the scope of the Food and Beverage Department to provide the best possible service to our guests.

4. To directly give maximum care to the maintenance of the physical assets of the outlets within his responsibility in order to keep them in the best possible functional state.

5. To ensure that all handling procedures for all perishable food or beverages are followed in order to guarantee maximum sanitation and quality of the finished product.

6. To ensure that budget goals given to his/her area of responsibilities are attained, allowing the realization of the departmental profit.

7. To ensure that wastage and spoilage of products are maintained to the minimal level.

8. Standard of Efficiency

Performance evaluation will be based on the following standards

8.1 Planning

-Attained when Outlets budget has been prepared and turned over to the Food and Beverage Manager

-The outlet assets are maintained according to established standards.

8.2 Control

Attained when :

-All outlets expenses do not exceed established plans if possible are reduced (labour china, glass and silver, menus and stationery).

-Established policies and procedures are closely followed and adhered to.

8.3 Organization

Attained when :

-All employees have a thorough knowledge of their current job description.

-Standard of quality pertaining to the outlet are constantly monitored and adhered to.

-All policies and procedures pertaining to the outlet are implemented and in full action.

-The outlet manuals are constantly in full effect.

-Stocking of supplies is done in timely manner.

-Daily logbooks are maintained and filled according to instruction.

-Personal participation to meetings is kept at a high level of activity.

8.4 Personnel management

Attained when :

-All policies and procedures pertaining to employee handling are followed.

-Outlet employees are kept at a constant high level of training, and Restaurant Managers personally -involved in the training of the employees.

-Outlet employees are developed according to plans established by the Assistant Director of Food and Beverage.

-Evaluation of all his/her outlet employees is done personally on a yearly basis.

-Allocations all actions pertaining to discipline or counselling of Food and Beverage employees are made in oral and in writing with note to file.

8.5 Leadership

Attained when :

-The Restaurant Manager sets a good example to his colleagues and employees by his conduct.

-Outlet employees are kept at a constant high level of motivation.

-Information relevant to employees is released and passed down on.

-Good relationship with employees is evident, without favoritism.

-It is evident that unsolved employee grievances have been brought to direct supervisor’s attention and to the Assistant Director of Food and Beverage’s attention.

-It is evident that good relations are maintained with other services of the Food and Beverage Department as well as other departments of the hotel.

8.6 Guest Satisfaction

Attained when :

-Complaints from guests on Food and Beverage services are minimal.

-Immediate attention is given to any guest complaint and dealt with according to established procedures to satisfy the guest.

-Corrective action is taken immediately to prevent future recurrence of any guest complaint.

9. Specific Tasks

-Upon arrival, check attendance of his staff.

-Supervises the cleaning of his/her area of responsibilities and the correct setting of the areas, according to standards defined in outlet manuals.

-Personally check the state of all lighting, air conditioners and report immediately any malfunctions to the Duty Engineer.

-Ensure that all dirty linen is brought to line room and exchange for clean linen according to set procedures.

-Personally check with steward for stocking all clean china, silverware, glassware and other equipment.

-Check reservation books and assign tables to be reserved. Advise Food and Beverage office of any particular important reservations.

-Contact kitchen Chef for information on daily menu, items not available and explanations.

-Check all stations table set up and outlets in general, with checklist before the opening.

-Control the music level in the PA system if applicable.

-Personally check the cleanliness of all his/her staff.

-Establish requisition for his area of responsibility and have them approved by the Assistant Director of Food and Beverage.

-Check previous shift logbook for any comment.

-Ensure that a 10 minutes briefing session if organized at the beginning of each shift to exchange information with his staff before the opening of the outlet.

-Advise Assistant Director of Food and Beverage of any indiscipline and apply appropriate disciplinary action.

-Ensure that weekly employee schedule is prepared according to labour standards, as well as prepared weekly labour reports for his/her area of responsibilities.

-Ensure that the completed logbooks are sent every night to the Food and Beverage office.

-Welcome customers in his/her outlet and assign them to table if necessary.

-Have a close contact with guests and receive their comments. Take immediate and appropriate action if any complaint is heard.

-Ensure personally at all times of an efficient service for maximum guest satisfaction.

-Ensure that a 15 minutes briefing/training session is conducted after each meal period to comment his/her staff.

-Ensure that at the end of the service, his area of responsibilities are left clean and tidy and that doors are locked and energy sources are off if applicable.

-Any tasks deemed necessary by senior management for the efficient running of the Food and Beverage operation

SCOPE OF WORK

Reporting to the Supervisor - Warehouse, this role will be primarily responsible in receiving goods delivered to property and distributing goods to various locations within the property. This role is also expected to safeguardcompany’s assets and ensure accurate warehouse inventory.

Vị trí này sẽ chịu trách nhiệm chính trong việc nhận hàng khi hàng được giao đến Công ty và phân phối hàng hóa đến các địa điểm khác nhau trong Công ty và báo cáo cho Giám sát - Kho hàng. Bảo dưỡng tất cả các phương tiện theo yêu cầu của chính sách HSE. Bảo vệ tài sản của công ty và đảm bảo hàng tồn kho trong kho chính xác.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Duties may include but not limited - Nhiệm vụ có thể bao gồm nhưng không giới hạn:

• Execute Receiving process ensuring goods/services are received based on SOP and stipulated service and quality standards

Thực hiện quy trình tiếp nhận đảm bảo hàng hóa/dịch vụ được nhận dựa trên SOP cũng như các tiêu chuẩn chất lượng và dịch vụ được quy định

• Deliver received goods to specified locations within the property

Giao hàng đã nhận đến các địa điểm được chỉ định trong Công ty

• Operate forklifts, pallet jacks, and other warehouse vehicles and equipment safely

Vận hành xe nâng, xe nâng pallet cũng như các phương tiện và thiết bị kho khác một cách an toàn

• Determine efficient methods of storage identification and stock location

Xác định, ghi nhớ hàng hóa bằng các phương pháp nhận dạng và vị trí hàng trong kho một cách hiệu
quả

• Follows proper storage requirements of equipment, supplies and chemicals

Tuân thủ các yêu cầu bảo quản thích hợp thiết bị, vật tư và hóa chất.

• Preventative maintenance of warehouse equipment

Bảo trì hoặc bảo dưỡng các thiết bị kho

• Work closely with various Business Units, including but not limited to F&B, Casino, Hotel, Quality Assurance on the receiving of goods with agreed quality level, physical distribution of goods, return of defective items to suppliers, and transfer of goods between locations

Hợp tác chặt chẽ với các Bộ phận khác, bao gồm nhưng không giới hạn bộ phận Ẩm thực, Sòng bạc, Khách sạn. Đảm bảo chất lượng hàng hóa trong việc nhận hàng đúng với định mức chất lượng đã thỏathuận, phân phối hàng hóa thực tế, trả lại hàng bị lỗi cho nhà cung cấp và luân chuyển hàng hóa giữa các địa điểm

• Identify and propose process improvement ideas and work with management to optimize operation efficiency

Xác định và đề xuất các ý tưởng cải tiến quy trình và làm việc với ban quản lý để tối ưu hóa hiệu quả hoạt động

• Execute and participate in the inventory stock count exercise

Thực hiện và tham gia vào việc kiểm kê hàng tồn kho

• Maintain cleanliness (5S) and ensure goods and inventory are well-organized in the warehouse and that company’s assets are secured and protected

Duy trì chính sách 5S, và đảm bảo hàng hóa và hàng tồn kho được sắp xếp hợp lý trong kho và tài sản của công ty được đảm bảo và bảo vệ

• Strict compliance to company SOP and health and safety regulation

Tuân thủ nghiêm ngặt SOP của công ty cũng như các quy định về an toàn

• Other tasks as assigned by management

Các nhiệm vụ khác theo sự phân công của quản lý

Duties may include but not limited to:

• Manage all financial transactions between the gaming floor and Cage areas on shift basis
• Maintain the daily operations of Main Bank, Chips Bank, Front Windows, Premium Cage, Rolling Cage, Marker Bank, Count Room, and all Cage workstations on a shift-by-shift basis.
• Establish and maintain Marker Bank verify VIP Marker and perform Premium /Junket Settlements to ensure efficient and precise.
• Assign tasks, duties and work schedule to cashiers and supervisors to ensure the efficient functioning of the Cage.
• Familiar with a variety of Cage’s concept, practices and procedures in different markets
• Accept and verify soft count and hard count funds.
• Assist with developing, implementation and maintenance of business improvement processes which enhance operational system efficiency.
• Investigate all significant variances within the shift. Settling of internal/external disputes and/or errors quickly and proficiently.
• Responsible and maintain the control of Casino’s flow of cash and gaming chips.
• Assist in UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.
• Provide training and guide Team Members in using systems related to Cage operations and Cage procedures.
• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
• Ensure adequate training programs are formulated and implemented for all Supervisor level and below.
• Maintain records of departmental fixed assets.
• Able to perform variety of tasks or other duties as assigned by Cage Management.

Main Purpose of the Job

Reporting to Assistant Director, the Retail Supervisor is responsible for assisting the Operation Manager to handle all the documents for self-operated stores, retail operations and assist AD all the related admin task, contracts and dealing with tenants. Make sure all the assigned tasks completed properly and on time.

Key Duties and Responsibilities

• Assist the Operation Manager in planning and implementing strategies to attract customers.
• Coordinate with all related departments for required documents to support Retail Operations. (e.g. PR, PO, payments, stocks, etc.)
• Assist the Operation Manager handling trade shows, fairs, and festivals for tenant leads.
• Maintains quality service by establishing and enforcing organization standards.
• Assist AD and Operation Manager to prepare weekly sales and customer relations reports by analyzing and categorizing sales information.
• Ensures all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure Retail environment for staff and customers.
• Ensures all company policies, and standard operating procedures are communicated to tenants and maintained and followed through in a consistent manner.
• Encourage good relationships, promote team spirit.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Always remain well-mannered and well-groomed as per department and company standards.
• Assist the AD and Assistant Manager to coordinate tenants move-in and move-out with staff, maintenance, and security.
• Assist AD all the contracts, addendums of leasing, franchising, and consignment.
• Make sure all the admin tasks and documents of Retail to be completed correctly and stored properly.
• Perform other job-related duties as assigned.

• Phục vụ khách hàng tại nhà hàng: nhận order, phục vụ và thanh toán dịch vụ cho khách hàng
• Setup đầy đủ các công cụ dụng cụ để sẵn sàng phục vụ khách.
• Dọn dẹp vệ sinh khu vực được phân công.
• Kiểm kê hàng hóa công cụ dụng cụ được Trưởng bộ phận phân công theo định kỳ.
• Xử lý những tình huống phát sinh trong nhà hàng và báo cáo ngay với cấp trên những tình huống không đủ thẩm quyền giải quyết
• Giải đáp những thắc mắc của khách hàng về dịch vụ của nhà hàng
• Thực hiện vệ sinh cuối ca làm việc. Set up bàn sẵn để chuẩn bị đón tiếp khách mọi lúc
• Báo cáo các công việc phát sinh trong ca. Viết lại những việc cần lưu ý trong Logbook.
• Bàn giao, nhận bàn ca giao đầy đủ, đúng giờ
• Làm việc theo sự chỉ đạo của Cấp trên.

• Có ít nhất 01 năm kinh nghiệm tại các Khách sạn
• Có tinh thần trách nhiệm, tinh thần hợp tác tốt, chịu khó học hỏi
• Chủ động trong công việc
• Có sức khỏe tốt, không mắc các bệnh truyền nhiễm, bệnh da liễu hay dị ứng khi tiếp xúc với thực phẩm.

• Providing excellent wait service to ensure satisfaction
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

• Good English speaking / listening.
• Good communication skill.
• Hard working, able to work under immense pressure and in a very fast paced working environment.
• Good health, mature and pleasant personality and very neat appearance.

Main Purpose of the Job

Reporting to Assistant Director, the Retail Administrator is responsible for assisting the Operation Manager to handle all the documents for self-operated stores, retail operations and assist AD all the related admin task, contracts and dealing with tenants. Make sure all the assigned tasks completed properly and on time.

Key Duties and Responsibilities

• Coordinate with all related departments for required documents to support Retail Operations. (e.g. PR, PO, payments, stocks, etc.)
  
• Assist AD and Operation Manager to prepare weekly sales and customer relations reports by analyzing and categorizing sales information.
• Ensures all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure Retail environment for staff and customers.
• Ensures all company policies, and standard operating procedures are communicated to tenants and maintained and followed through in a consistent manner.
• Encourage good relationships, promote team spirit.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Always remain well-mannered and well-groomed as per department and company standards.
• Assist the AD and Assistant Manager to coordinate tenants move-in and move-out with staff, maintenance, and security.
• Assist AD all the contracts, addendums of leasing, franchising, and consignment.
• Make sure all the admin tasks and documents of Retail to be completed correctly and stored properly.
• Perform other job-related duties as assigned.

• Keep the working area clean and tidy always.

• Ensure smooth and fast baggage handling for all arrival/departure guests.

• Maintain close relationships with Guest Relation as well as other departments.

• Attend all guest calls for Bell stand / Door Services related services.

• Delegate bell boys to pick up the baggage from guest rooms.

• For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.

• Check the inventory of items on loan and all items are collected at the time of on or before check-out.

• All baggage movements are tagged and recorded.

• Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.

• Guest Messages are distributed properly and accurately.

• Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.

• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.

• The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.

• Always given support to observes safety and security rules.

• Alert the management of any unattended packages and strangers found on the premises.

• Check the daily arrival list for VVIPs or guests with functional needs.

• Prepare for group movements and ensure enough staffing is in place to handle groups.

• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.

• Recognize all returning and VIP guests, and welcome them back.

• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.

• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.

• Assist guests with their luggage and try to acknowledge them by name.

• Make deliveries to guest rooms as instructed.

• Check all resort bicycles follow the check-list and make sure that they are all in good conditions and enough.

• Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.

• Make sure cold towels are well prepared and enough for whole days.

• Be aware of daily hotel activities, and group and VIP arrivals.

• Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.

• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.

• Assist the security team in scanning all guest luggage.

• Offer assistance to all guests at times.

• Provide an efficient luggage storage, delivery, and collection service.

• Perform any other work as and when assigned by the management.

• Treats each child with dignity and respect.

• Recognizes and considers the individual needs of each child.

• Helps children learn to think creatively and respect themselves and others.

• Supervise the attendants in planning and implementing of the daily program for children.

• Check and ensure that all kids have a registration form on file.

• Supervise the work of Attendants to prevent injuries and accidents and handles appropriately if they occur.

• Make sure that Attendants will attend the team member training sessions, meetings, and programs as required.

• Supervise & shares with the responsibility of maintaining a clean, orderly room and the Club center.

• Performs other related duties as requested by the manager.

• Supervise & report problems, injuries, and hazards promptly if cannot handle to the Manager.

• Supervise & assist Attendants if needed to dress kids and change diapers.

• Check & supervise the work of Attendants based on proper security procedures ensure that every kid and parent has signed in and signed out in our sign in and sign out form.

• Brief & supervise the Attendants to organize and store toys and materials to ensure order in Kids Club area.

• Assign, supervise, & perform housekeeping duties in the Kids Club area as needed.

• Check the Attendants to sanitize the toys and play equipment on weekly basis.

• Interact with the children in a positive and age-appropriate manner.

• Physically and mentally reacts appropriately to unexpected circumstances.

• To check & ensure that Attendants can be able to stoop and bend to interact on children’s level throughout the day.

• Ensure that all necessary paperwork is completed as needed within the day & meet the monthly report deadlines.

• Treats each child with dignity and respect.

• Recognizes and considers the individual needs of each child.

• Helps children learn to think creatively and respect themselves and others.

• Supervise the attendants in planning and implementing of the daily program for children.

• Check and ensure that all kids have a registration form on file.

• Supervise the work of Attendants to prevent injuries and accidents and handles appropriately if they occur.

• Make sure that Attendants will attend the team member training sessions, meetings, and programs as required.

• Supervise & shares with the responsibility of maintaining a clean, orderly room and the Club center.

• Performs other related duties as requested by the manager.

• Supervise & report problems, injuries, and hazards promptly if cannot handle to the Manager.

• Supervise & assist Attendants if needed to dress kids and change diapers.

• Check & supervise the work of Attendants based on proper security procedures ensure that every kid and parent has signed in and signed out in our sign in and sign out form.

• Brief & supervise the Attendants to organize and store toys and materials to ensure order in Kids Club area.

• Assign, supervise, & perform housekeeping duties in the Kids Club area as needed.

• Check the Attendants to sanitize the toys and play equipment on weekly basis.

• Interact with the children in a positive and age-appropriate manner.

• Physically and mentally reacts appropriately to unexpected circumstances.

• To check & ensure that Attendants can be able to stoop and bend to interact on children’s level throughout the day.

• Ensure that all necessary paperwork is completed as needed within the day & meet the monthly report deadlines.

• Keep the working area clean and tidy always.

• Ensure smooth and fast baggage handling for all arrival/departure guests.

• Maintain close relationships with Guest Relation as well as other departments.

• Attend all guest calls for Bell stand / Door Services related services.

• Delegate bell boys to pick up the baggage from guest rooms.

• For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.

• Check the inventory of items on loan and all items are collected at the time of on or before check-out.

• All baggage movements are tagged and recorded.

• Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.

• Guest Messages are distributed properly and accurately.

• Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.

• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.

• The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.

• Always given support to observes safety and security rules.

• Alert the management of any unattended packages and strangers found on the premises.

• Check the daily arrival list for VVIPs or guests with functional needs.

• Prepare for group movements and ensure enough staffing is in place to handle groups.

• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.

• Recognize all returning and VIP guests, and welcome them back.

• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.

• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.

• Assist guests with their luggage and try to acknowledge them by name.

• Make deliveries to guest rooms as instructed.

• Check all resort bicycles follow the check-list and make sure that they are all in good conditions and enough.

• Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.

• Make sure cold towels are well prepared and enough for whole days.

• Be aware of daily hotel activities, and group and VIP arrivals.

• Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.

• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.

• Assist the security team in scanning all guest luggage.

• Offer assistance to all guests at times.

• Provide an efficient luggage storage, delivery, and collection service.

• Perform any other work as and when assigned by the management.

• Supervises the work of the captains, Waiters/Waitress, busboys and hostess. He evaluates their job performances and makes recommendations to the Manager.

• Ensures that all prescribed service procedures are adhered to & carried out in detail, correcting and deviation through constant on-the-job training. Stresses personal cleanliness and neatness, courtesy and quick efficiency on the part of all employees. Helps assure that all employees are well-groomed at all times.

• Is aware of the importance of sales volume and never ceases that every effort is mane both by himself and by his staff, to sell the maximum amount of F&B

• Assists the Management in anticipating the volume of business by keeping himself informed of coming activities in the Hotel and in the community, holidays and weather.

• Constantly checks the appearance, orderliness, cleanliness and proper set-up of the restaurant or Bar, its related areas, buffet counter, displays and Plants & Flowers

• Assures that soiled or damaged equipment is not put into use, watching particularly for chipped or cracked dishes, glasses, or damaged linen. Checks maintenance of all equipment located or used in the area and requests repairs when necessary.

• Prevents the use of equipment for purposes not intended for it.

• Prevents and eliminates waste of expendable supplies as well as condiments which contribute to over-all food cost

• Conveys guest criticisms on quality of food and service. Conveys compliments regarding the outlet

• Makes sure by sport-checking that all food and Beverage sold is properly accounted for at established prices. He is constantly on the alert for irregularities in handling money by his staff.

• Conducts day to day briefing and delegates needed assignments for all duty staff. Makes sure that communication lines are kept open at all times

• Checks daily the outlet/business operation and handles problems and complaints from guests

• Creates promotional ideas for the outlet to boost sales and revenue

• Schedules staff according to the demand of the outlet

• Submits reports as requested of all inventories of the outlet such as silverware, chinaware, linen and perishable items.

• Coordinates with other departments of the hotel in order to facilitate efficient service to Guests

• Checks on all supplies and mise-en-place before each operation, ensuring that cost control procedures are being adhered to

• Effectively implements existing house rules and creates new outlet rules and systems in accordance with the pre-existing ones to be able to adapt to the changing food and beverage business. Prior approval needs to be obtained by FBM or ASS-FBM

• Briefs next shift Supervisor or Captain on any happening or follow – ups.

• Handles orientation and training of newly hired employees and re-training of existing employees

• Promotes and maintains good public relations with hotels’ guests and clientele

• Accepts duties and responsibilities as may be assigned by the Assistant F&B

• To Maintain a climate of trust and team spirit through out the outlet

• Daily staff briefings

• All staff in proper uniforms with nametags and proper grooming

• 27.To ensure staff are fully aware of employee’s Handbook, “Knowing your product”

• Staff Roster to correspond with the business and to have enough staff on duty

• Providing excellent self discipline, gains respect from all and inspires good team work

• Providing excellent self discipline, gains respect from all and inspires good team work

• Leading by example

• Staff to be kept at a constant high level of motivation

• To attain and follow up on any guests complaint

• Corrective actions to be taken immediately to prevent future recurrence of any guest complaints

• Guests suggestions have to be listened to and brought to the superior’s attention