Việc làm cho sinh viên Đại học Thái Bình Dương

DUTIES AND RESPONSIBILITIES

• Responsible for a clean and proper mise en place.

• Send the silverware for polishing to the stewarding department as assigned by superiors.

• Carry food and beverages from kitchen / bar to service area professionally.

• Serve guests according to set standards and procedures.

• Collect soiled dishes from the tables and service stations and to dispatch to dishwashing area.

• Assists Chef de Partie in their tasks

• Maintain cleanliness in the Outlet, service station and back area.

• Set up display/buffet counter with plates/cutleries for different services.

• Complete mise en place before the service starts (without a good mise en place, you cannot provide a perfect service!!)

• Assigned to set up tables and serve meals.

• Pick up requisition from storeroom as assigned to set up tables and serve meals.

• Assist hostess to seat the guests.

• Needs to know the menu by heart as well as chef’s specials, buffet items and beverage list.

• Answer to guests queries and to refer any complain / suggestion to Outlet Manager or his Assistants.

• Never go from Restaurant to kitchen with an empty tray and vice versa.

• Perform any other duties as assigned by his superiors

Trao đổi khi phỏng vấn

Trao đổi khi phỏng vấn

Trao đổi trực tiếp trong quá trình phỏng vấn

To responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel, interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Developing and managing event strategy and objectives to meet Resort goals, work closely with marketing and sales teams, and other members to ensure event success.

To responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel, interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Implements all sales and marketing activities and maximizes business opportunities in specific area of responsibility. To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners and the hotel.

As F&B hostess, you are responsible for providing first impressions to guests arriving at outlets, maximizing their dining experience using technical and individual social skills. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Complete mise en place tasks before/after shifts and poses extensive knowledge of our menus and promotional offerings.

Be part of an effective communicating network within the team between outlets and with other departments.

Support other operations outside of assigned responsibilities when required to ensure the overall success of F&B department and of the resort.

Là một nhân viên tiếp đón nhà hàng, bạn có nhiemj vụ mang đến những ấn tượng đầu tiên cho khách đến với các outlet, bằng các kỹ năng xã hội và kỹ năng cá nhân nhằm giúp cho khách hàng có những trải nghiệm và thưởng thức tại nhà hàng. Bên cạnh đó cần phải tuân thủ các quy định liên quan đến sức khỏe, vệ sinh an toàn thực phẩm hoặc các yêu cầu tuân thủ khác, cũng như các quy trình, tiêu chuẩn thương hiệu tập đoàn và các chính sách địa phương.

Hoàn thành nhiệm vụ mise en place trước / sau ca và phải là người có kiến thức sâu rộng về thực đơn và các chương trình khuyến mãi của Resort.

Hãy là một phần của một mạng lưới giao có tiếp hiệu quả trong nhóm giữa các outlet và với các bộ phận khác.

Hỗ trợ các hoạt động khác ngoài trách nhiệm được giao khi được yêu cầu, để đảm bảo mang đến thành công chung của bộ phận F&B cũng như của khu nghỉ mát.

Are you an outgoing, upbeat personality and provide service with a smile? As a Guest Service Agent you will be representing the Resort to the guest throughout all stages of the guest journey by working with all hotel colleagues to ensure that every guest experience is a positively memorable one. Responsibilities include registering guests, assigning rooms, cashiering, creating and amending reservations, receiving and directing phone calls, accommodating special requests and, ensuring the guests have a pleasant stay and smooth check-out.

Bạn có phải là một người hướng ngoại, tính cách lạc quan và cung cấp dịch vụ với một nụ cười? Như là một nhân viên chăm sóc khách hàng bạn sẽ đại diện cho khu nghỉ mát với khách trong tất cả các giai đoạn của hành trình của khách bằng cách làm việc với tất cả các đồng nghiệp của khách sạn để đảm bảo rằng mọi trải nghiệm của khách là một điều đáng nhớ tích cực. Trách nhiệm bao gồm đăng ký khách, sắp xếp chỉ định phòng, thu ngân, tạo và sửa đổi đặt phòng, nhận và trực tiếp thực hiện các cuộc gọi điện thoại, đáp ứng các yêu cầu đặc biệt và, đảm bảo khách có một kỳ nghỉ dễ chịu và trả phòng suôn sẻ.

As a Guest Relation Supervisor you will welcome all guest according to established procedures, review and prepare all daily arrival, allocating best available rooms according to VIP’s status, room rate changed and guest request. This role report to Guest Relation Manager.

The Guest Relation Supervisor will handle escalated calls from representatives and act as an intermediary between customers and hotel when resolving issues. Coordinate bellman for arrival time to do the pick VIP guest with hotel transportation. Focus on ensuring the timely resolution of reported customer issues.

As a chief concierge/ Head Concierge you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. This role will report to FOM/DOR.

You will responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise daily Concierge operations; Set Departmental objectives, work schedules, budgets, policies and procedures; Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork; Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area; Maximize Sales revenues through up-selling and marketing programmers; Monitor Guest satisfaction reports and implement actions to improve results; Maintain good communication and working relationships with all hotel areas; Project a professional manner with an emphasis on hospitality and Guest service; Act in accordance with policies and procedures when working with front of house equipment and property management systems; Attend Front of House/Hotel meetings, as required

As a Guest Relation Manager you will take responsible for unexpected incident on behalf of management in professional way with “can do attitude”, be a helpful and associate’s conflict positive solving leader. This role report to Director of Room.

You will provide upscale guest service experiences for guests throughout their stay, ensure guest are properly greeted upon arrival, monitor daily booking and ensure assigned rooms are prepared prior to check in. oversee check in and check out procedures, including reservations and financial transactions. Ensure special guests, like disabled people, elderly, children and VIP’s, receive personalized services. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Manage guest relation team to ensure comply with all standards and operating procedures.

-Quản lý các nhân viên trong nhóm làm dịch vụ kế toán.
-Quản lý quy trình nghiệp vụ kế toán của nhóm.
-Kiểm soát và duyệt các hồ sơ của khách hàng đã xử lý nghiệp vụ trước khi trình cho Trưởng phòng.
-Lập báo cáo thuế, báo cáo tài chính và các báo khác cho khách hàng hợp đồng dịch vụ kế toán theo định kỳ.
-Tư vấn cho khách hàng các vấn đề liên quan đến kế toán và thuế.
-Xây dựng các quy trình, quy định phục vụ cho công tác kế toán.
-Thực hiện các công việc khác liên quan đến kế toán theo yêu cầu của Trưởng phòng.

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business

• Sell all facets of the hotel

• Sell and promote hotel in all aspects, with emphasis on Banquet Functions for all meeting and Corporate Groups and all Meetings, Incentive, Conference & Exhibition (MICE Business).

• To ensure the handover list from HCMC team is clear, raise question for any unclear

• Issue Event Order’s for daily functions at least 5 working days before function, except for Last Minute functions.

• Arrange and chair pre-operation meeting with the operation team for big groups

• Arrange and chair pre-operation meeting with the group organizers and key person from the operation team (Front Office, Reservation, F&B, kitchen, etc.)

• Work closely with the Banquet Department, the F&B and kitchen to ensure complete follow up a function.

• Prepare daily and monthly Banquet Sales Report (business negotiating, business confirmed, and business lost; always aware of the reason of losing business in order to improve for further business opportunities).

• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

• Monitors competitor’s activities and assists in marketing intelligence

• Builds profile within local marketplace through attendance at various events and local marketplace

• Conduct client site inspections

• Entertain clients

• Plan and conduct familiarization tours and site inspections

• Travel when required to promote the hotel and develop potential business

• Monitors existing business and inputs into sales strategy meetings to maximize business

• Grows existing business and establishes and pursues leads which will develop business

• Interfaces with operations on a timely basis

• Work weekends if require

• Initiates and prepares tenders for business

• Assesses sales and marketing data

• Assists with the preparation of new products and services

• Assists in the evaluation of sales and marketing activities

• Analyses sales mix and likely impact on hotel goals

• Implement direction from SSM

• Coordinates with other departments to ensure exact implementation for MICE & GIT business

• Works with superior on manpower planning and management needs

• Works with superior in the preparation and management of the Department’s budget

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

• Life safety.

• Perform any other duties which may be assigned by the management from time to time.

JOB SUMMARY/ TÓM TẮT CÔNG VIỆC:

The Guest Experience Maker (GEM) is responsible to make the guests feel at home and to guarantee their contentment on-call 24/7. The GEM is directly responsible to furnish the guests with above-and-beyond service to ensure a memorable and genuine experience, in accordance with the company standard and guidelines. The ultimate goal would be to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement while ensuring that guests are well looked after. GEM will be directly reporting to the Front Office Manager.

DUTIES AND RESPONSIBILITIES/ NHIỆM VỤ VÀ TRÁCH NHIỆM

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.

GENERIC

• Ensure and provide flawless, upscale, professional, and high-class guest service experiences from the heart.

• Welcome the guest, offer room orientation according to Leading Quality Assurance and Six Senses Ninh Van Bay standards

• Ensure you are following all standards and operating procedures are adhered to.

• Start and end conversations with guests by their name.

• Promote one-stop service.

• Treat every guest in every situation like you like to be treated.

PRE-ARRIVAL

• Check all the correspondence and profiles before guest arrival, create and update guest profiles during guests’ stay

• Attain detailed information on the type of guest – repeat guest, long stay guest, billing instructions, baby sitter request, etc. Allocation of all villas to include, special requests, sofa bedrooms and any other requirements as directed by the management

• Ensure to properly follow up on booking correspondence like guests’ status, character, profile, special requirement/request. Coordinate with the team for proper arrangements. Alert the manager for any inconsistencies

• Search for the guests online and learn about them prior to arrival. Demand guest profiles of Six Senses returnees from other resorts via your supervisor. Receive dressing description from the airport team.

• Conduct a random check of the home the guest will stay in.

ARRIVAL

• Ask the guest for their email to contact them when needed (Guest forget their belonging, mistake on bills).

• Offer room orientations that are based on superior emotional hospitality and are tailored to guest needs although be in alignment with basic standards.

• Inform concerned teams about newspapers, dietary requirements, cleaning team requirements, ironing requirements, special requests, and follow up timely.

• Assist with luggage delivery.

IN HOUSE

• Listen to and understand the guest, prepare, arrange, follow through and organize guest experiences every day until departure

• Assist Housekeeping and Food & Beverage to prepare for a guest experience i.e. villa set up, villa cleaning, BBQ set up.

• Participate in guest experiences i.e. hike, cooking class, classes, workshops, kayak, serve food, and beverages.

• Expect and react promptly to guests’ requirements and inquires. Actively listen and resolve guests’ complaints

• Coordinate and communicate with guests to ensure complete service recovery. Share with Guest Service Manager on particulars about the guests

• Promote all amenities, conveniences and programs offered

• Coordinate experiences and guest requests with other teams and departments

• Meet guests daily at breakfast, at the beginning and at the end of every experience and at dinner

• Receive problems, solve problems and find solutions

• Ensure you are using soft skills like body language, etiquettes, etc and other skills like up-selling, Opera, other software usages, etc. participate in trainings and learning opportunities

• Receive appraisals and feedback. Read guest feedback and follow tasks appropriately

• Ensure proper handover in writing from one GEM to another during off time on long stays.

PRE-DEPARTURE

• Organize the departure ahead of time with departure letter and communicate clearly with guest service.

• Ensure that the bill is correct according to guest consumption and billing instruction before the guest receives the draft bill

• Coordinate bill settlement with Front Office Cashier and farewell the guest

• Prepare for early departures such as breakfast boxes, coffee, early wake-up calls, etc.

• Check flights are on schedule and communicate with guest service and guests

DEPARTURE

• Ensure departure is seamless including the final bill.

• Ensure villa keys are returned to GEM office after departure

• Farewell each guest.

OTHERS

• Display a pro-active role in terms of service, culture, learning, development, team image, systems and procedures, natives.

• Report anything considered a health and safety hazard

• Report all incidents of guest dissatisfaction and attempt to satisfy all such guests, within resort policy.

• Complete administrative works i.e. updating guest profiles in detail, ensuring that email addresses are properly checked and transferred to Opera correctly, GEM report prior meetings, GEO, service recovery report, incident report and others.

• Work along any other task given by management and related to guest satisfaction and guest.