Việc làm cho sinh viên Đại học Thái Bình Dương

- Tạo cho khách ấn tượng tích cực đầu tiên về Câu lạc bộ Golf / Khách sạn bằng cách thể hiện sự chào đón nồng nhiệt và nhiệt tình hỗ trợ bất kỳ khi nào khách yêu cầu.

- Maintain detailed knowledge of all facilities and services offered by the hotel/ KN Golflinks

- Hiểu rõ và cập nhật kiến thức, thông tin chi tiết về tất cả các cơ sở vật chất và dịch vụ mà khách sạn/ Sân Golf cung cấp

- Communicate with Guest Service Manager on shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged

- Liên hệ với Quản lý dịch vụ khách hàng trong ca hay bất kỳ các Bộ phận có liên quan khác để sắp xếp và đón khách VIP tại sân bay, đảm bảo phương tiện vận chuyển được bố trí sẵn sàng phục vụ khách

- Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities

- Có mặt taị sân bay theo lịch trình các chuyến bay đã sắp xếp, hỗ trợ khách hàng nhận hành lý và hướng dẫn họ đến các phương tiện vận chuyển.

- Assist departing guests in pre-check in, ticketing and baggage clearance

 - Hỗ trợ khách trước khi check in, kiểm tra vé và hành lý.

- Maintain a good relationship with airline personnel, immigration and custom officers

- Duy trì tốt mối quan hệ với nhân viên hàng không, cán bộ hải quan và nhập cảnh.

- Provide every assistance to passengers affected by layovers

- Hỗ trợ khách khi có vấn đề phát sinh tại những điểm dừng chân trong chuyến bay

- Promote and sell the hotel/ KN Golflinks to arriving guests who do not have accommodation (ie walk in guests)

- Giới thiệu và quảng bá về khách sạn/ KN Golf Links cho những khách mà chưa đặt chỗ ở (khách vãng lai)

- Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance

- Nhân viên phải đáp ứng tốt tiêu chuẩn về diện mạo, ứng xử, trang phục khi phục vụ khách hàng

- Establish and maintains effective employee relations

- Tạo dựng và duy trì mội quan hệ tốt giữa các nhân viên với nhau.

- Attend and participates in departmental meetings and training sessions as required

- Tham gia các cuộc họp bộ phận và các buổi đào tạo theo yêu cầu

As a Night Guest Service Attendant you will responsible for checking in guests and checking out procedures. Run end of day process/night audit process on the property management software. This role report to Night Guest Service Supervisor.

The Night Guest Service Attendant will prepare a summary of cash, check and credit card vouchers. Verifies all account posting and balances made during the day by front desk cashier and agents. Monitor the current status of coupon, discount and other promotional programs.

- Make check-in procedure for guest/ Làm thủ tục nhận phòng cho khách

- Update guest information to the police declaration system/ Cập nhật thông tin khách lên hệ thống quản lý lưu trú

- Check bills for guests used service at the hotel/ Kiểm tra hóa đơn sử dụng dịch vụ của khách tại khách sạn

- Receive and process guest requests/ Tiếp nhận thông tin và xử lý yêu cầu của khách

- Prepare check-out procedure for guest/ Chuẩn bị thủ tục trả phòng cho khách

- Make check-out procedure for guest/ Thực hiện thủ tục trả phòng cho khách

Seeking a Bellman with previous experience in a luxury hotel setting. Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and to concierge, as well as providing lobby doors coverage.

You will be performing all Bellman functions during night shift, by performing services in a consistent, timely manner following SOPs and policies; having a thorough understanding of resort/brand standards; completing mise-en-place; perfecting product knowledge and also, supporting other team operations outside of assigned area/responsibilities when required.

Night shift starts from 10pm to 6am. Ca đêm bắt đầu từ 10pm đến 6am

• Greeting arriving guests and retrieving their luggage.

• Escorting guests to their rooms, explaining the room facilities

• Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort

• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.

• Assist with keeping lobby area clean and orderly

• Ensure that luggage has been stored safely according to prescribed procedures

• Be fully aware of what functions are going on in the hotel

• Provide gracious, attentive, and friendly service

• Other duties as required

Chúng tôi đang tìm kiếm Bellman với kinh nghiệm trong lĩnh vực Khách Sạn, Khu nghỉ dưỡng cao cấp. Trách nhiệm bao gồm hỗ trợ khách về hành lý, gặp gỡ và chào đón khách khi Khách đến và đi, cung cấp hỗ trợ cho nhân viên lễ tân và nhân viên quầy thông tin, cũng như cửa ở khu vực sảnh.

Nhiệm vụ chính là thực hiện tất cả các chức năng cuả Bellman trong ca đêm, thực hiện các dịch vụ một cách nhất quán, kịp thời dựa theo các chính sách và tiêu chuẩn của tập đoàn; hiểu biết về tiêu chuẩn nghỉ dưỡng / thương hiệu; hoàn thiện kiến thức sản phẩm và cũng như hỗ trợ các hoạt động khác của nhóm ngoài khu vực / có trách nhiệm khi được yêu cầu.

• Chào đón khách và xách hành lý.

• Hộ tống khách đến Villa, giải thích, hướng dẫn Khách sử dụng các tiện nghi trong phòng

• Gửi hành lý, tin nhắn, fax, bưu kiện cho khách và thực hiện nhiều yêu cầu khác để đảm bảo sự thoải mái thuận tiện cho Khách.

• Đưa Khách và hành lý từ phòng đến sảnh, đảm bảo rằng khách đã xác minh tất cả hành lý trước khi rời khỏi phòng.

• Hỗ trợ và giữ cho khu vực sảnh luôn sạch sẽ và ngăn nắp

• Đảm bảo hành lý đã được lưu trữ an toàn theo quy trình quy định

• Cung cấp dịch vụ ân cần, chu đáo và thân thiện

• Thực hiện các nhiệm vụ khác theo yêu cầu

 The Duty Manager is responsible for engendering team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required.

 The Duty Manager is also expected to be a “hands on” Manager. By this we expect that they be prepared to lend “hand on” assistance if a hotel area/department becomes very busy. It must be emphasized that this “hand on” assistance must be approached with the “hotel as a whole” in mind, and must not be detrimental to the efficient operations of the other areas.

 The duty manager is in charge of guest safety in case of emergency.

 Supervise, control, co-ordinate and plans the daily activities of guest with front office personnel.

 Check daily arrival for VIP/IP/Group and Regular FIT clients.

 Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.

 Ensure working of all Front Office Policies and Procedures.

 Introduce Hotel facilities and special service to guest while rooming.

 Check/ensure most friendly, promptly and courteous attitude of Front Office Staff.

 Coordinate with other Department whenever required.

 Coordinate with Housekeeping and Engineering Department for any request from guest regarding maintenance and repair in guest room.

 Handle matter relation Front Office operation and ensure all operating equipment within the Department is well maintained.

 Ensure all staff adheres to rules and regulation of the Hotel and maintained a quiet working environment.

 Conduct staff training as required and evaluate their performances with Front Office Manager or / and Director Of Room.

 Ensure that all area with under control are properly manned and must personally check and authorize all staff to ensure a proper coverage all the times and report unusual incident to Front Office Manager or / and Director Of Room.

 Must dealing with the guest and staff in a very diplomatic way.

 Promptly handle guest's complaints and inform the necessary Department Heads when appropriate.

 Must follow the policies and procedures as laid down by Management.

 Assist in informing all concerned for new information or amendment. So they can be aware and prepares.

 Be understanding and supportive, encouraging and helpful to all sub-ordinates.

 Attends all training sessions as scheduled.

 Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

 Maintains a very good reputation for the hotel and assist to increase the overall profitability of the hotel.

 Cooperate and assist to all Department concerned regarding required and ensure the operation in running smoothly.

 Ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform.

 To ensure that all staff behavior and service skills are in line with the hotel standards.

 Responsible for day and night G.S.A., Telephone Operator, Bellman,

 Maintains contacts from the functional point of view with the Front Office Manager as well as with other sections of the Hotel of team or area.

 The Duty Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.

 To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.

 To assist Reception/GSA and GRO Telephones as required.

 Responsible for assisting in a “hand-on” capacity should the need arise in any outlet or area in the Hotel.

 The Duty Manager is responsible for action fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.

 Responsible for the timely handover, briefing by outgoing /in coming Front Office Manager/Manager on Duty.

 To ensure that you as Duty Manager are constantly aware of and “up-to-date” with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.

 Attend/conduct daily meeting or briefing in Front Office Department.

 Attend promotional function when required by Management.

 As a representative of Senior Management, the Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying the situation. Effective management of incoming and outgoing calls.

 To acquire, through training provided, a comprehensive knowledge of the hotel PMS System, Telephone System etc.

 Complete knowledge of all room types, hotel matrix, and facilities.

 Develop, update and train standards and procedures.

 Responsible for on-going pertinent/relevant log book communication to other shifts/departments.

 To ensure that you as a Duty Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.

 Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers.

 To ensure that you as a Duty Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.

 Responsible for on-going pertinent/relevant log book communication to other shifts/departments.

As Reservations Supervisor, you will be overseeing the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. This role reports to the Reservations Manager.

The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be assisting in the day-to-day operations of the Reservations Department and managing telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. You will be required to understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates and assist in identifying new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.

• Manage all catering sales department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.

• Produce, implements and monitors catering sales action plans to ensure catering sales revenue objectives are achieved.

• Take responsibility for the co-ordination and monitoring of all banquets, meetings and conventions.

• Ensure contracts are completed, revised and filed.

• Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning, deposit to be collected prior to the event, manage the rooming list process, etc.

• Co-ordinate the allocation of space for the conference and associated events.

• Liaise with the sales team, Wyndham Global Sales team in procurement of the business.

• Conduct room familiarizations and site inspections.

• Monitor Competitor activities.

• Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts.

• Control and analyze Quality levels of product and service, Guest satisfaction, Merchandising and Marketing, operating costs and Sanitation, cleanliness and hygiene in an effort to ensure optimum performance.

• Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times.

• Supervise and coordinates in liaison with the Director of Food and Beverage and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as Local requirements, Market needs, Competition, Trends, Recipes, Potential costs, Availability of Food and Beverage products and Merchandising and promotion.

• Establish and maintain a record system including Files on all previous functions, Banquet and reservation book, Customer contact file, Sales solicitation program, Room utilization, Menu file, Promotion file, Activities file, Union information, File on casuals, Solicit and follow-up on business referrals and potential sales leads.

• Assist the Director of Sales & Marketing with Inspection checklist and other sales related reports.

• Work with Director of Sales & Marketing in the preparation of annual banquet revenue budget.

• Work with Director of Sales & Marketing on manpower planning and management need.

Trao đổi trực tiếp trong quá trình phỏng vấn

- Kiểm soát chất lượng món ăn, trình bày trang trí các món ăn, cách thức phục vụ và định mức hạn mức theo tiêu chuẩn

- Giám sát hoạt động thu ngân, báo cáo hàng bán, kiểm soát doanh thu, các số liệu và chứng từ

- Thực hiện checklist VSATTP tại các khu vực F&B đảm bảo chất lượng an toàn phục vụ khách

- Kiểm soát vệ sinh an toàn thực phẩm trong bếp, khu vực bày đồ ăn

- Kiểm soát việc thực hiện nguyên tắc xuất - nhập - tồn, kiểm soát hàng hóa nguyên liệu tồn kho

- Kiểm soát hệ thống bảng nội quy, biển chức năng, cảnh báo, chỉ dẫn, bảng biển thông tin tại bếp & quầy phục vụ khách

- Kiểm soát hệ thống âm thanh, ánh sáng, điều hòa tại nhà hàng/quầy F&B theo tiêu chuẩn

Hạng mục công việc phát sinh

- Cập nhật, thay đổi thực đơn, nâng cao tốc độ phục vụ khách, đa dạng lựa chọn cho khách hàng

- Xác suất rà soát chất lượng thực phẩm đầu vào và việc tuân thủ thực đơn, Recipe

- Phối hợp với BP Kỹ thuật trong quá trình sửa chữa, bảo trì bảo dưỡng thiết bị hạn chế ảnh hưởng đến vận hành chung

- Phối hợp với BP DVKH để xử lý yêu cầu, phàn nàn, phát sinh của khách hàng trong phạm vi quản lý

- Đề xuất giải pháp khắc phục các vấn đề tồn tại của mảng F&B để nâng cao doanh thu F&B/khách và sự hài lòng của khách hàng

*Thông tin khác:

- Số lượng cần tuyển: 01

- Loại hợp đồng: Hợp đồng lao động có thời hạn

- Mức lương: Thỏa thuận theo năng lực