As a Network & Security Engineer (Operations), you are the critical connection, the "heartbeat" of our clients' network and security environments. This operations role is focused on the proactive maintenance and support of cutting-edge infrastructure to ensure continuous, smooth operation and deliver a top-quality customer experience within our international and collaborative team. What you’ll be doing Be the heartbeat of our clients’ network & security environments; monitor, maintain, and support cutting-edge infrastructure to keep everything running smoothly.Ensure service continuity by acting fast: triaging alerts, correlating events, and managing incidents using LogicMonitor.Dig into network, firewall, and infrastructure issues with confidence to troubleshoot, solve, and improve them.Take ownership of upgrades by proactively following up on software, firmware, and hardware lifecycle across technologies like Palo Alto, Cisco, Fortigate, and more.Propose, plan, and execute proactive upgrades, patches, and maintenance activities that boost stability, security, and long-term reliability.Keep our environments compliant by following and championing high operational and security standards.Document clearly and consistently, ensuring great communication and transparency.Work both independently and as part of a tight, supportive team, always striving to deliver top-quality service and create an amazing customer experience.